HO
Helena O
1 reviews | Active since Apr 2015
28 Mar 2022, 07:54
Travelstart - Customer Support after hours is non-existing!
Booking ZA***5.
I have paid via EFT Transfer for my booking. The money has been deducted form my bank account. I have phoned Travelstart, spoke to a consultant and have twice filled ina web form, as I am being spammed by Travelstart via email and sms that payment is outstanding and my booking will be cancelled by midnight. REALLY?????
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
31 Mar 2022, 13:35Hi Helena,
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the funds cleared on 27 March and the ticket was issued and sent to your email address provided. If you have not received the ticket which I have just resent as well, please provide me with an alternative personal email address so that we can send it to you and ensure you receive the information.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the funds cleared on 27 March and the ticket was issued and sent to your email address provided. If you have not received the ticket which I have just resent as well, please provide me with an alternative personal email address so that we can send it to you and ensure you receive the information.
Kind Regards,
Melissa
Travelstart's reply31 Mar 2022, 13:35
Official
Hi Helena,
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the funds cleared on 27 March and the ticket was issued and sent to your email address provided. If you have not received the ticket which I have just resent as well, please provide me with an alternative personal email address so that we can send it to you and ensure you receive the information.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the funds cleared on 27 March and the ticket was issued and sent to your email address provided. If you have not received the ticket which I have just resent as well, please provide me with an alternative personal email address so that we can send it to you and ensure you receive the information.
Kind Regards,
Melissa