iR
irena R
1 reviews | Active since Oct 2021
15 Oct 2021, 06:57
Travelstart customer service is non existent
Impossible to get hold of! My flight details have changed and I can’t even get a new itinerary. I tried whatsapp, online form, emailed numerous times. Absolutely no response. I’m very stressed and disappointed.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
15 Oct 2021, 19:55Hi Irena,
Thank you for reaching out to us.
I have tried to call to no avail.
I have checked the booking and can see that the airline has actioned a schedule change. There are currently flights being held for you and our team will assist and action accordingly. Please note that they are handling booking within a 48 hour time period and your flights are for 30 November. I have also escalated the request for assistance.
Please keep an eye out for further contact emails from our team.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I have tried to call to no avail.
I have checked the booking and can see that the airline has actioned a schedule change. There are currently flights being held for you and our team will assist and action accordingly. Please note that they are handling booking within a 48 hour time period and your flights are for 30 November. I have also escalated the request for assistance.
Please keep an eye out for further contact emails from our team.
Kind Regards,
Melissa Eksteen
Travelstart's reply15 Oct 2021, 19:55
Official
Hi Irena,
Thank you for reaching out to us.
I have tried to call to no avail.
I have checked the booking and can see that the airline has actioned a schedule change. There are currently flights being held for you and our team will assist and action accordingly. Please note that they are handling booking within a 48 hour time period and your flights are for 30 November. I have also escalated the request for assistance.
Please keep an eye out for further contact emails from our team.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I have tried to call to no avail.
I have checked the booking and can see that the airline has actioned a schedule change. There are currently flights being held for you and our team will assist and action accordingly. Please note that they are handling booking within a 48 hour time period and your flights are for 30 November. I have also escalated the request for assistance.
Please keep an eye out for further contact emails from our team.
Kind Regards,
Melissa Eksteen
iR
irena R's updateReviewer Update
21 Oct 2021, 12:12Hi Melissa, I’m just waiting for a new e-ticket with new itinerary. Easiest is to email me please.
iR
irena R's update21 Oct 2021, 12:12
Reviewer Update
Hi Melissa, I’m just waiting for a new e-ticket with new itinerary. Easiest is to email me please.
Travelstart's replyOfficial
22 Oct 2021, 18:38Hi Irena,
Thank you for your revert.
I have checked the booking and can see that the team is waiting on the airline to give us the authorisation that we can reissue the ticket and send it to you.
Please keep an eye on your emails for the updated tickets.
Kind Regards,
Melissa
Thank you for your revert.
I have checked the booking and can see that the team is waiting on the airline to give us the authorisation that we can reissue the ticket and send it to you.
Please keep an eye on your emails for the updated tickets.
Kind Regards,
Melissa
Travelstart's reply22 Oct 2021, 18:38
Official
Hi Irena,
Thank you for your revert.
I have checked the booking and can see that the team is waiting on the airline to give us the authorisation that we can reissue the ticket and send it to you.
Please keep an eye on your emails for the updated tickets.
Kind Regards,
Melissa
Thank you for your revert.
I have checked the booking and can see that the team is waiting on the airline to give us the authorisation that we can reissue the ticket and send it to you.
Please keep an eye on your emails for the updated tickets.
Kind Regards,
Melissa
iR
irena R's updateReviewer Update
23 Oct 2021, 10:20Thanks Melissa,
It’s very unsettling not to have a ticket issued yet, I worry if all will be fine?
It’s very unsettling not to have a ticket issued yet, I worry if all will be fine?
iR
irena R's update23 Oct 2021, 10:20
Reviewer Update
Thanks Melissa,
It’s very unsettling not to have a ticket issued yet, I worry if all will be fine?
It’s very unsettling not to have a ticket issued yet, I worry if all will be fine?