1 reviews | Active since Jan 2021
Travelstart ******! Pathetic!
Travelstart are big ******. I booked a flight on their website on British airways for 1 January 2021 leaving Cape Town at 645am. On 27 December South Africa moved to level 3 lockdown so I emailed Travelstart asking them if my flight would change because of the new curfews. They said they would contact the airline BA and inform me well in advance of my departure date. On Thursday day before my flight I checked in online even received boarding pass. I then received a text from BA saying I must call them urgently. I then contacted Travelstart to advise what this related to. They were clueless and said one of their teams would get to me. Later that day they just sent an email saying my flight had changed to 910am departure time, which was pointless because I would miss my connecting flight. I urgently tried to call Travelstart emails nothing no response. Subsequently I didn’t catch the flight and was heavily inconvenienced. I then contacted Travelstart to refund me. They had the nerve to send me a refund quote of about R200 with the airline penalizing me for A FLIGHT they CANCELLED!!! Absolutely unacceptable. Travelstart dropped the ball and I am completely disappointed. If I could I’d rate them 0 stars! They made no efforts to call me or reach me even after saying they would inform me in advance if anything changed, then they have the gall to refund me R200! Absolutely unacceptable ******!
Thank you kindly for taking the time to provide us with your feedback.
I have tried to contact you on the number provided in your booking , but the call just rings.
With the move to level 3 lockdown and curfew restrictions , All airlines implemented schedule changes to the flights travelling within curfew and this resulted in many affected passengers trying to get assistance. In an attempt to assist as many passengers as possible within the short period of time , the airlines directives was that they will be assisting passengers by rebooking on alternative flights and informing passengers of the changes directly.
I do apologize for the inconvenience that this may have caused and I can see that our Refunds team is in correspondence with the airline to get a waiver of the penalty.
As Travelstart acts as an agent for the airline we are governed by all airlines rules and need to quote according to their directives which they have provided to us. We understand the frustration regarding the refund and therefore we are taking it up with the airline, as soon as they provide us with feedback the refunds Team will be in contact with you.
Wishing you a Happy New year and wonderful day further!
Thank you and kind regards
Travelstart
Thank you kindly for taking the time to provide us with your feedback.
I have tried to contact you on the number provided in your booking , but the call just rings.
With the move to level 3 lockdown and curfew restrictions , All airlines implemented schedule changes to the flights travelling within curfew and this resulted in many affected passengers trying to get assistance. In an attempt to assist as many passengers as possible within the short period of time , the airlines directives was that they will be assisting passengers by rebooking on alternative flights and informing passengers of the changes directly.
I do apologize for the inconvenience that this may have caused and I can see that our Refunds team is in correspondence with the airline to get a waiver of the penalty.
As Travelstart acts as an agent for the airline we are governed by all airlines rules and need to quote according to their directives which they have provided to us. We understand the frustration regarding the refund and therefore we are taking it up with the airline, as soon as they provide us with feedback the refunds Team will be in contact with you.
Wishing you a Happy New year and wonderful day further!
Thank you and kind regards
Travelstart