Travelstart ******

I have been going back and forth with Travelstart since the end of October. I have sent through my bank statement even to show the that my refund was not credited back into my account. They have failed numerous times to show me on my statement where my credit balance changed since they insist the money is back into my account. They have failed to give me any source of reference or invoice. I must highly appreciate one if their employees: Migual his name was in the professional manner he handled my situation over the phone while i was loosing it. He even delivered on the promise of calling me back once he recieved feedback from the refund department even though their response was utter ****. I am not throwing R3600 down the drain. We work hard for our money and if the company promises something to the consumer they have to deliver!! I am lost for words on what is happening to me right now. I am frustrated at the fact that i have been given different stories everytime i contact Travelstart. A gentleman of the name Brad was communicating with me via email insisting that the payment is put through and in the end he tells me that the finance department told him the finds should reflect on my account 24-48hours... I waited, and still nothing. What should happen now???