JF
John F
1 reviews | Active since May 2015
05 Jul 2021, 13:25
Travelstart Covid Communication or Lack thereof
I have been trying to rebook my Covid 19 suspended tickets since last year however no one is willing to contact me. All I asked for was a confirmation of the credit amount for the suspended tickets. However I have logged numerous call me back requests, I have tried using the Whatsapp system. The only department that is willing to speak to me is your cancellation department and they are only willing to refund 40% of the ticket value, due to Airport taxes and the such. I know Covid has caused a disruption to the way we do business, however being able to contact the company is paramount to being able to service your clients.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
05 Jul 2021, 16:04Hi John,
Thank you for reaching out to us.
I will checked the booking and revert back to you via a call and email.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I will checked the booking and revert back to you via a call and email.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply05 Jul 2021, 16:04
Official
Hi John,
Thank you for reaching out to us.
I will checked the booking and revert back to you via a call and email.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I will checked the booking and revert back to you via a call and email.
Wishing you a good day further.
Kind Regards,
Melissa
JF
John F's updateReviewer Update
08 Jul 2021, 14:08Good Day,
Kindly advise on a timeline to contact me,
Regards
John
Kindly advise on a timeline to contact me,
Regards
John
JF
John F's update08 Jul 2021, 14:08
Reviewer Update
Good Day,
Kindly advise on a timeline to contact me,
Regards
John
Kindly advise on a timeline to contact me,
Regards
John
Travelstart's replyOfficial
10 Jul 2021, 11:03Hi John,
Thank you for reaching out to us, I have tried to call to no avail.
Please note I have checked the booking and can see that we have actioned a full refund authorisation on the ticket. The waiting period advised is 12-18 weeks as per the airline directive and we are unable to expedite this as this is the airline refund time frame.
Please send an email to feedback @ travelstart . com for further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us, I have tried to call to no avail.
Please note I have checked the booking and can see that we have actioned a full refund authorisation on the ticket. The waiting period advised is 12-18 weeks as per the airline directive and we are unable to expedite this as this is the airline refund time frame.
Please send an email to feedback @ travelstart . com for further assistance.
Kind Regards,
Melissa
Travelstart's reply10 Jul 2021, 11:03
Official
Hi John,
Thank you for reaching out to us, I have tried to call to no avail.
Please note I have checked the booking and can see that we have actioned a full refund authorisation on the ticket. The waiting period advised is 12-18 weeks as per the airline directive and we are unable to expedite this as this is the airline refund time frame.
Please send an email to feedback @ travelstart . com for further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us, I have tried to call to no avail.
Please note I have checked the booking and can see that we have actioned a full refund authorisation on the ticket. The waiting period advised is 12-18 weeks as per the airline directive and we are unable to expedite this as this is the airline refund time frame.
Please send an email to feedback @ travelstart . com for further assistance.
Kind Regards,
Melissa