1 reviews | Active since Jan 2020
Travelstart Corona *******
WE booked flights with Travelstart Before March 2020. Due to the Corona lockdown our flights were cancelled and we received confirmation from Emirates that we could rescheduled out flights at no extra cost within a 24 month period. Since middle march we have been trying unsuccessfully to contact our agents Travelstart. WE have received numerous referenec numbers confirming our emails and request from them to review their service. We have had no service and they are just automated answers. Their telephones have also been switched to an answering machine. Today we received an email from them to reschedule our booking as requested at an amount of R 11.509.87 per person this is R 3000.00 more than our original ticket price. and this had to be confirmed in 3 hours time. My question, is inspite of a notification received from Emirates that the flights could be rescheduled at no extra cost, What kind of disgusting, ********* business, practises are being allowed in the country to allow them to ******* people like this. We will do everything possible to take this further and expose this.
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised, the same class fare is not available for the dates you would like to change to and the airline has advised they will not be charging the usual airline penalty for changes, however they are still charging the difference in fare and taxes which we need to collect before we can make the changes to your suspended ticket and reissue the tickets with the updated flights.
This is quite costly, I will admit. This is however explained to you in the quote sent.
The cost for the changes are as follows:
Airline Penalty Fee: COVID-19 Waiver
Airline Fare Difference: R9400.00
Airline Tax Difference: R2010.87
Travelstart Handling Fee: R99.00
Extended Travel Insurance:
Total: R11509.87 per person per change (additional)
Travelstart operates as a third party and therefore, we need to adhere to the amendment conditions as stipulated by each individual airline. If you are flexible with your travel dates we can check for cheaper alternatives.
I trust this explanation has been helpful. We await your soonest response.
Kind regards,
Melony at Travelstart
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised, the same class fare is not available for the dates you would like to change to and the airline has advised they will not be charging the usual airline penalty for changes, however they are still charging the difference in fare and taxes which we need to collect before we can make the changes to your suspended ticket and reissue the tickets with the updated flights.
This is quite costly, I will admit. This is however explained to you in the quote sent.
The cost for the changes are as follows:
Airline Penalty Fee: COVID-19 Waiver
Airline Fare Difference: R9400.00
Airline Tax Difference: R2010.87
Travelstart Handling Fee: R99.00
Extended Travel Insurance:
Total: R11509.87 per person per change (additional)
Travelstart operates as a third party and therefore, we need to adhere to the amendment conditions as stipulated by each individual airline. If you are flexible with your travel dates we can check for cheaper alternatives.
I trust this explanation has been helpful. We await your soonest response.
Kind regards,
Melony at Travelstart