1 reviews | Active since Apr 2018
TravelStart Consultants never pick up the phone
Dare try to speak to a consultant at Travel start to notify them of a cancellation due to an urgent matter, get your new ticket issued or inform them that when they do finally give you the ticket the made a mistake on the ticket so you are unable to check in.
Dare try to call? I have been on hold for a consultant for exactly 1:15 minutes.
Still no one has assisted me.
This happens all the time!
Why does a travelstart consultant take so long to pick up the phone!
Hi there Tanya,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience and also for your patience with us.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. We have been experiencing some high call volumes as of late however that should not detour you from getting through please let me know if I can put you in contact with an amendments agent now or let me know when you are best suited to take our call.
If you could please also provide me with a ZA... reference number in either private message / post. Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Hi there Tanya,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience and also for your patience with us.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. We have been experiencing some high call volumes as of late however that should not detour you from getting through please let me know if I can put you in contact with an amendments agent now or let me know when you are best suited to take our call.
If you could please also provide me with a ZA... reference number in either private message / post. Thank you once again for your comments.
Kind regards,
Dino at Travelstart