Travelstart complaint -ZA***7

Dear Travelstart Management,

I'm writing to express my disappointment and frustration with the discrepancy in the payment processing time for Electronic Funds Transfer (EFT) payments on your website. According to your website, EFT payments are processed within 4 working hours. However, when I paid for my flight booking via EFT at 09:52 am today, I was informed by your customer care representative at 16:08 pm that the payment takes 24-48 hours to reflect.

This inconsistency has caused me significant inconvenience, as I've been receiving emails stating that my payment is pending. Moreover, I was told that if the payment doesn't reflect by 23:59 pm today, the quote will be cancelled, and I'll have to pay more depending on the prices after they receive my payment.

Given that both my bank (Nedbank) and Travelstart's bank are the same, I find it hard to understand why the payment is taking so long to process. According to Nedbank's EFT processing times, payments between Nedbank accounts are usually instant or take 30 minutes to clear ¹.

I urge you to update your website to reflect the accurate payment processing time for EFT payments, which is 24-48 hours, to avoid misleading customers like me. This will help prevent similar situations in the future and ensure transparency in your payment processing.

I hope you will take immediate action to rectify this issue. we cannot be robbing people to pay more ,I need to be given clear options