AK
Aimee K
1 reviews | Active since Jul 2017
16 Apr 2020, 12:17
Travelstart committing *****
Absolutely appalled. We had a flight to Mauritius booked through travel start for April. Once lock down was placed we decided to cancel only to find the airlines had already cancelled. Thankfully we paid the bit extra and added the cancellation order on. Trying to cancel and get our money back travelstart are now not coming to the party and have rather offered a 20% cancellation amount (for a family of 7 traveling, 20% is NOTHING). Or they’ve offered a coupon valid for a year and we all know that travel will be limited for a while AND we have pensioners traveling so this is already a big problem. They’ve gone back on their word, they’ve been awful to get a hold of and they’ve committed *****. We demand our money back.
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Replies (4)0
Replies (4)
Travelstart's replyOfficial
16 Apr 2020, 12:54Good day Aimee
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact with you as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact with you as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply16 Apr 2020, 12:54
Official
Good day Aimee
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact with you as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact with you as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's replyOfficial
16 Apr 2020, 15:16Good afternoon Aimee
In response to your query, we would like to mention that each airline has their own policy regarding refunds, vouchers, re-booking, waivers etc. As Travelstart acts as an Agent for the airline it is bound by the rules as dictated by the airline and is not able to overrule them.
We have checked your booking and see that your booking was made and tickets issued on the 14th January 2020.
We have also checked the Air Mauritius website and the information they provide on their website also states the following:
For tickets issued up to 31 March 2020:
Passengers who opt for a monetary refund instead, will be charged an amount under the cancellation rules as specified.
We do understand that this is frustrating, but unfortunately this is out of our control (as the agent) and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
In response to your query, we would like to mention that each airline has their own policy regarding refunds, vouchers, re-booking, waivers etc. As Travelstart acts as an Agent for the airline it is bound by the rules as dictated by the airline and is not able to overrule them.
We have checked your booking and see that your booking was made and tickets issued on the 14th January 2020.
We have also checked the Air Mauritius website and the information they provide on their website also states the following:
For tickets issued up to 31 March 2020:
Passengers who opt for a monetary refund instead, will be charged an amount under the cancellation rules as specified.
We do understand that this is frustrating, but unfortunately this is out of our control (as the agent) and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply16 Apr 2020, 15:16
Official
Good afternoon Aimee
In response to your query, we would like to mention that each airline has their own policy regarding refunds, vouchers, re-booking, waivers etc. As Travelstart acts as an Agent for the airline it is bound by the rules as dictated by the airline and is not able to overrule them.
We have checked your booking and see that your booking was made and tickets issued on the 14th January 2020.
We have also checked the Air Mauritius website and the information they provide on their website also states the following:
For tickets issued up to 31 March 2020:
Passengers who opt for a monetary refund instead, will be charged an amount under the cancellation rules as specified.
We do understand that this is frustrating, but unfortunately this is out of our control (as the agent) and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
In response to your query, we would like to mention that each airline has their own policy regarding refunds, vouchers, re-booking, waivers etc. As Travelstart acts as an Agent for the airline it is bound by the rules as dictated by the airline and is not able to overrule them.
We have checked your booking and see that your booking was made and tickets issued on the 14th January 2020.
We have also checked the Air Mauritius website and the information they provide on their website also states the following:
For tickets issued up to 31 March 2020:
Passengers who opt for a monetary refund instead, will be charged an amount under the cancellation rules as specified.
We do understand that this is frustrating, but unfortunately this is out of our control (as the agent) and we do apologise for the inconvenience caused.
Kind regards,
The Travelstart Team
AK
Aimee K's updateReviewer Update
16 Apr 2020, 15:37Then why did we pay extra for a cancellation order? We paid so that in the event we had to cancel we would get our monies back. This was false advertising.
AK
Aimee K's update16 Apr 2020, 15:37
Reviewer Update
Then why did we pay extra for a cancellation order? We paid so that in the event we had to cancel we would get our monies back. This was false advertising.
Travelstart's replyOfficial
16 Apr 2020, 16:07Hello again Aimee
Please see below regarding the Cancellation Protection product purchased, at the time of making the booking online.
Medical cancellation refundThis product allows you to cancel a flight and get a full refund of airfare and taxes in the event of sudden illness, hospitalisation or death of yourself or a close relative prior to departure.
You would be able to read the full terms and conditions by clicking on the link below:
https://www.travelstart.co.za/lp/products-services/full-medical-cancellation-refund
We trust this explanation has been helpful.
Kind regards,
The Travelstart Team
Please see below regarding the Cancellation Protection product purchased, at the time of making the booking online.
Medical cancellation refundThis product allows you to cancel a flight and get a full refund of airfare and taxes in the event of sudden illness, hospitalisation or death of yourself or a close relative prior to departure.
You would be able to read the full terms and conditions by clicking on the link below:
https://www.travelstart.co.za/lp/products-services/full-medical-cancellation-refund
We trust this explanation has been helpful.
Kind regards,
The Travelstart Team
Travelstart's reply16 Apr 2020, 16:07
Official
Hello again Aimee
Please see below regarding the Cancellation Protection product purchased, at the time of making the booking online.
Medical cancellation refundThis product allows you to cancel a flight and get a full refund of airfare and taxes in the event of sudden illness, hospitalisation or death of yourself or a close relative prior to departure.
You would be able to read the full terms and conditions by clicking on the link below:
https://www.travelstart.co.za/lp/products-services/full-medical-cancellation-refund
We trust this explanation has been helpful.
Kind regards,
The Travelstart Team
Please see below regarding the Cancellation Protection product purchased, at the time of making the booking online.
Medical cancellation refundThis product allows you to cancel a flight and get a full refund of airfare and taxes in the event of sudden illness, hospitalisation or death of yourself or a close relative prior to departure.
You would be able to read the full terms and conditions by clicking on the link below:
https://www.travelstart.co.za/lp/products-services/full-medical-cancellation-refund
We trust this explanation has been helpful.
Kind regards,
The Travelstart Team