EL
Eben L

1 reviews | Active since Jan 2022

06 Jan 2022, 11:37

Travelstart clown show!

I do not write reviews, but this experience forced my hand. I made the mistake of Booking a flight with Airlink through Travelstart. Only 45 Minutes after making my booking and paying with my credit card I received an email that my departure date is moved on with a day. Airlink says its not their problem. Surprise!! Travelstart does not have a direct contact line or e-mail. You contact them via an automated whatsapp number. So I raised my query with them and only received a reply a day later where they informed me they moved the date to one day earlier and closed the query. I had to start a query again on whatsapp but have not received a reply. I did however receive a no-reply e-mail where they booked me on the original date via JHB but with a huge layover. I have not been contacted and asked what I would like to do. The flight is next week. Please Travelstart I would like to fly and return on a direct flight. The departure date of the 12th (direct) is fine but then we need to move the return date on with a day as I need to be there for a set period. Everyone else please do not make use of travelstart!!!!

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Replies (1)
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Eben L's update06 Jan 2022, 13:44
Reviewer Update
Further to my rant above. Travelstart rep**** with “unfortunately we cannot change your return flight”. 1 hour holding for Airlink and a R201.00 penalty fee later, my flight is changed. Learn from my mistakes. DO NOT make use of TRAVELSTART.