Travelstart clearly does not have any customer values..

<p>On Thursday 13th July, I was shopping online for quotes on a potential trip for my Husband. The only thing that drew me to the travelstart webpage was a coupon of R200.00 that was on sponsered page on Facebook. I put in the 'dummy, potential' flights that we where looking at to get the full quotation. Once on the payment screen, I wanted to put in the coupon details to redeem, but I put them in incorrectly, ( I put in datenightpromo200 and have such learnt it is in fact datenighsa200). however let me add you CANNOT put in the voucher code without putting in your credit card details, WHY? I duly put in my credit card details, as I wanted a full quotation, on putting in the promo code, I must have written it down incorrectly and IMMEDTIALY sent a message on your Facebook Page requesting the correct promo code to redeem. During that time, the office cleaner wiped the keyboard and accidently pressed Enter (continue) , I IMMEDIATLY backed up as one would assume that it would take you to a more secure sight, perhaps to put OTP in OR take you to a paypal account or something more secure. I wasn't to worried until 3 seperate transactsion where taken from my card - THE SAA flight, the MANGO flight and the TRAVELSTART fee. I IMMEDIATLY phoned your call centre in tears and was advised there was NOTHING that could be done. It was basically a done deal. During this time, Linda rep**** to my message on facebook, I explained my dilemma and she phoned me back, she advised that she would esculate, a shortwhile after I received a FB message, there was nothing that could be done, however I could cancel my SAA flight but MANGO don't do refunds. I then asked her if she could escaulate to her line manager. After a request for Dale to phone me x 2, he finally did and I explained my sorry story, I was told by Dale that acutally the website does allow to put in the promo code without credit card details, suffice to say I sent him a screen shot to say otherwise. He promised to get back to me on Friday, I sent a message to Linda asking him to contact me - nothing on Friday, nothing on the weekend, sent another message on Monday, still nothing - until the email received late afternoon on Monday - stating they would give me R150.00 off the next booking a made with Travelstart and something about Uber. I don't book flights often, actually this is the first flight I have booked in years - the R150.00, although a kind gesture is not sufficient. What I am so patiently and VERY politely requesting is that I get the R200.00 off the booking. It is a simple ask, not one that has to be esculated to such chanels such as Hello PETER, surely from a customer perspective you can see my rife, if I hadn't HAD TO PUT IN MY CREDIT CARD DETAILS, this woudnt be an issue, and actually infact should be claiming more compensation for YOUR flawed website. Dale clearly doesn't have the power, but as I manager and working with customers everyday in a similar industry - there are means and hows and I would always put my customer first, because ultimatly at the end of the day it is YOUR REPUTATION, would YOUR CEO or company executive want to get a bad reputation, would they want there names dragged through HELLO Peter or FB, I highly doubt it? I know if I went to my CEO, with such a meesly complaint he wouldn't batter an eyelid, because He knows, like I know the BRAND and its customers come first. Do I come first?</p>