1 reviews | Active since Dec 2016
Travelstart charges twice for tickets
Worst service ever and you would expect as this industry has suffered during lockdown that they would try and keep customers.
I bought tickets for a group of guys for the British Lions tour to and due to lockdown no spectaters were allowed at the games so i asked Travelstart to put the tickets on hold to be used at a later stage. They told us we could rebook before 31 December.
Now i am trying to use the tickets for a flight in November but firstly you cant speak to someone that can help you directly, it needs to be sent in for quotes while it then takes two days on average for a new quote and then if any change in time is requested it takes another few days so impossible.
The biggest problem however is that the tickets cost me about R1900 per person, there is flights for around R600 more expensive available but Travelstart charges me R1900-R2400 to rebook thus in effect having me pay twice for the same tickets.
Used to use their service montly for work flights etc. wont anymore.
Thank you for reaching out to us.
I am sorry to hear that you are struggling to reach us and obtain a quote for the desired changes. Please note that as per prior communication with regards to rebooking a ticket Travelstart is instructed to charge the difference in fare and taxes as per the airline directives. A new booking and rebooking is not the same thing. A new booking are fares set to what the airline is willing to sell a ticket as either to fill the flight or make a profit and rebooking would be what is actually available in the airline system. Please send me an email to feedback @ travelstart . com and let me know how flexible you are with your dates so that we can look for the best option for you.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry to hear that you are struggling to reach us and obtain a quote for the desired changes. Please note that as per prior communication with regards to rebooking a ticket Travelstart is instructed to charge the difference in fare and taxes as per the airline directives. A new booking and rebooking is not the same thing. A new booking are fares set to what the airline is willing to sell a ticket as either to fill the flight or make a profit and rebooking would be what is actually available in the airline system. Please send me an email to feedback @ travelstart . com and let me know how flexible you are with your dates so that we can look for the best option for you.
Kind Regards,
Melissa