VM
Vovo M
1 reviews | Active since May 2017
09 Jan 2021, 08:52
Travelstart change of flight dates system is ineffective
Changing a booking with travel start is such a mission. Their telephone line is not answered, when you call the automatic response just gives you email addresses to send an email to. They have an online chat, but when you try to chat through that there's no response. Then you send an email, first they take forever to respond and when they do respond they have booked you on a different time not the time you requested even though you saw online there's a flight at the time you were requesting. If they could just answer the phone it would be much easier to change the flight instead of the back and forth through emails.
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
09 Jan 2021, 11:55Hi Noluvo,
Thank you for your feedback about your recent experience with Travelstart. We regret to hear you are not pleased with the level of assistance when trying to do a change to your flights and apologise for the struggle in trying to reach our team.
Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
I've done a search using your email address and located your booking.
On the 5th January we received your online contact form requesting a quote for a date change. The quote was emailed the same day.
Our team received your reply - to please not proceed with the change. To which we acknowledged.
Our refunds team also reached out to you providing you with alternative options - a refund quote and the option to suspend.
On the 8th we received a 2nd date change request for a different date to which our Fares team emailed a quote the same day.
Once we received your confirmation the payment link was emailed today and payment has been received.
Only once payment is received from the customer are we able to re-issue the tickets and email them through.
We will be happy to give you a call should you have any further questions.
Kind Regards,
Travelstart
Thank you for your feedback about your recent experience with Travelstart. We regret to hear you are not pleased with the level of assistance when trying to do a change to your flights and apologise for the struggle in trying to reach our team.
Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
I've done a search using your email address and located your booking.
On the 5th January we received your online contact form requesting a quote for a date change. The quote was emailed the same day.
Our team received your reply - to please not proceed with the change. To which we acknowledged.
Our refunds team also reached out to you providing you with alternative options - a refund quote and the option to suspend.
On the 8th we received a 2nd date change request for a different date to which our Fares team emailed a quote the same day.
Once we received your confirmation the payment link was emailed today and payment has been received.
Only once payment is received from the customer are we able to re-issue the tickets and email them through.
We will be happy to give you a call should you have any further questions.
Kind Regards,
Travelstart
Travelstart's reply09 Jan 2021, 11:55
Official
Hi Noluvo,
Thank you for your feedback about your recent experience with Travelstart. We regret to hear you are not pleased with the level of assistance when trying to do a change to your flights and apologise for the struggle in trying to reach our team.
Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
I've done a search using your email address and located your booking.
On the 5th January we received your online contact form requesting a quote for a date change. The quote was emailed the same day.
Our team received your reply - to please not proceed with the change. To which we acknowledged.
Our refunds team also reached out to you providing you with alternative options - a refund quote and the option to suspend.
On the 8th we received a 2nd date change request for a different date to which our Fares team emailed a quote the same day.
Once we received your confirmation the payment link was emailed today and payment has been received.
Only once payment is received from the customer are we able to re-issue the tickets and email them through.
We will be happy to give you a call should you have any further questions.
Kind Regards,
Travelstart
Thank you for your feedback about your recent experience with Travelstart. We regret to hear you are not pleased with the level of assistance when trying to do a change to your flights and apologise for the struggle in trying to reach our team.
Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
I've done a search using your email address and located your booking.
On the 5th January we received your online contact form requesting a quote for a date change. The quote was emailed the same day.
Our team received your reply - to please not proceed with the change. To which we acknowledged.
Our refunds team also reached out to you providing you with alternative options - a refund quote and the option to suspend.
On the 8th we received a 2nd date change request for a different date to which our Fares team emailed a quote the same day.
Once we received your confirmation the payment link was emailed today and payment has been received.
Only once payment is received from the customer are we able to re-issue the tickets and email them through.
We will be happy to give you a call should you have any further questions.
Kind Regards,
Travelstart
VM
Vovo M's updateReviewer Update
09 Jan 2021, 12:12I sent a message on the 8th and I was booked on an evening flight when I requested afternoon. I tried to call back no success, then I tried to chat online but no one responded. Only today afternoon I sent the above the message did I get someone to respond to my chat and Mandisa did assist me on the online chat afterwards. She actually gave me to options to choose from which was really helpful.
VM
Vovo M's update09 Jan 2021, 12:12
Reviewer Update
I sent a message on the 8th and I was booked on an evening flight when I requested afternoon. I tried to call back no success, then I tried to chat online but no one responded. Only today afternoon I sent the above the message did I get someone to respond to my chat and Mandisa did assist me on the online chat afterwards. She actually gave me to options to choose from which was really helpful.
Travelstart's replyOfficial
09 Jan 2021, 12:28Hi Noluvo,
Thank you for taking my call earlier.
I am glad to hear Mandisa was helpful and able to assist with your date change request.
Your feedback has been passed onto Mandisa as well as the team.
Wishing you safe travels.
Kind Regards,
Travelstart
Thank you for taking my call earlier.
I am glad to hear Mandisa was helpful and able to assist with your date change request.
Your feedback has been passed onto Mandisa as well as the team.
Wishing you safe travels.
Kind Regards,
Travelstart
Travelstart's reply09 Jan 2021, 12:28
Official
Hi Noluvo,
Thank you for taking my call earlier.
I am glad to hear Mandisa was helpful and able to assist with your date change request.
Your feedback has been passed onto Mandisa as well as the team.
Wishing you safe travels.
Kind Regards,
Travelstart
Thank you for taking my call earlier.
I am glad to hear Mandisa was helpful and able to assist with your date change request.
Your feedback has been passed onto Mandisa as well as the team.
Wishing you safe travels.
Kind Regards,
Travelstart