TravelStart Cartrawler are ********

Travelstart Cartrawler is the biggest **** in the Travel industry. I booked for a car hire on Saturday the 31st Aug, then on Monday the 02nd Sept I received an email informing me that the car rental company I booked needs the driver of the car to produce a credit card when picking up the vehicle, because I don't own a credit card I had to cancel. I read my terms and conditions and understood that I would get my full refund if I cancelled 24hrs before the pick up time. On that very same Monday, I called travelstart to cancel and was given the number *** to dial cartrawler to cancel. The number has been engaged since. I then took the liberty to call woodford directly to cancel with them, and they cancelled on their side and advised that I should get my full refund from Travelstart as they have the money which they would've gotten after I picked up the vehicle. I tried cartrawler again on ***, the number was still engaged. I then sent an email as follows: Subject: Cancellation *** Date: 2019-09-02 15:57 From: Celiwe Maria Gabela-Ntakatsane

To: ***

Good Day,

I would like to cancel this booking.

Please initiate the refund process.

Regards,

The email was sent successfully, because I didn't get an auto reply that the email address is not in service or incorrect. I called Travelstart again on the 03rd Sept because I hadn't gotten any response from them, I was given a different number *** and email address this time. I forwarded the email I sent on the 02nd Sept to the different email address I was given and called the different as well. I'm being told by Travelstart Cartrawler that I will not get my full refund because I sent my cancellation email to a mail box which is not monitored. The telling me that I should have tried harder to use other medium contacts to cancel. How is it my fault that they don't monitor their mailbox, why doesn't they mail box have an auto reply of these other contact mediums they have. They are simply in the wrong and want me to pay for their negligence, I need to get back my full refund. I don't want anything apart from that.