Travelstart Car Hire ****.

They are running a **** operation! I hired a car for my wife and booked fights all was good. She gets to the airport and they refused to give her the car because her “credit score” was too low! Which they did not mention prior to the booking. When i called the call center they said all she needed to do was pay an additional R3,500 security deposit. I told them that she had enough money to pay for that security deposit but one asked her to pay it, despite that i also paid for car insurance on the same car rental. I asked if they can allow her to go back and pay the security deposit but they said it would be impossible and that I should just cancel the booking and request for a refund. I tried to cancel the booking via their website, WhatsApp and phone... they said the booking reference was invalid (which i printed out the confirmation booking page as is) a few days later my wife gets an email saying they will not be processing any refund as she was unable to present a credit card in her name with at-least R23,000 available balance for security deposit...