TravelStart (Cape Town) pathetic customer service

Recently had to book return airfares from Johannesburg, SA to Conakry, Guinea. TravelStart had an option in business class on Ethiopean/Asky airlines business class on all legs. Booked the tickets, TravelStart charged in full and then came back and said one seat was unavailable. After talking back and forth for two days decided to take an economy class ticket in that specific leg. TravelStart issued a ticket but refused to refund referring to the increase in fares. Bottom line is: 1. TravelStart lists tickets that may not have seats; 2. They charge the full price without checking whether seats are actually available; 3. They refuse to refund should a passenger downgrade. Conclusions: 1. Stay away fro Asky airlines, this is the ultimate culprit. 2. Use TravelStart to search only and then go to the airline itself to make the actual booking and save money