Travelstart cancels flights without Warning and insists that I buy new flights at a Premium.

Less than 21 hours ago I received my flight confirmation that my flights has been booked and they sent my E-tickets everything was well.

Then I received another email telling me that my flights has been cancelled and I should purchase new flights as my credit card credentials did not match. I booked it with a card that is registered in my name and has no errors as they already took the 2500 USD from my account!

I jump on a call with the call centre only to find that their email failed to reach me and has been sent directly into my spam folder... How can you deliver a service like this and not do an effort to pick up the phone and call me?

Furthermore, I responded to the email from the risk department giving them all the requested information then I called the call centre again. Only to get hung up 5 times while doing international calls!

Now the new flights are already R5000 more expensive than yesterday and they said that I will have to pay that as well as it's my problem now.

I have used Travelstart for years and booked at least 5-10 flights per year.

Travelstart you have failed my family this Christmas!

Do not book your flights with Travelstart.