GM
Glenda M

1 reviews | Active since Sept 2015

02 Dec 2018, 07:14

TRAVELSTART CANCELLING PAID BOOKINGS

On the 30 November 2018 I Purchased a ticket on Travelstart (ZA ********** 6). I paid on the same day via EFT (ABSA to ABSA) hence CASH. (this was afeter have an eve cheaper ticket cancelled by yourselves). On the 1st December I got an email saying this booking had been cancelled. After contacting your call centre was told to book a new ticket - THATS A SHOCKING STATEMENT IN ITSELF - THIS IS YOUR ERROR NOT OURS. Reluctently we booked another ticket (ZA ********** 8) and OFCOURSE IT IS MORE EXPENSIVE - THAT HOW YOU OPERATE!!! Guess how I operate? You have 48 hours to get your CEO (Stephan Ekbergh) to contact me on ********** before I go viral on social media. And I can write off my R1800 but can you afford the negative publicity I will embark on? I am NOT paying the additional for your mistake. I do NOT want to talk to a Call centre agent, supervisor or manager. Your Move!!!

0
Replies (2)
Travelstart
Travelstart's reply03 Dec 2018, 08:59
Official
Good morning  Glenda

Thank you for your feedback.

I have tried calling yesterday however was not able to get through.

We are currently investigating and will be in contact today.

Regards
Tracey
GM
Glenda M's update03 Dec 2018, 09:57
Reviewer Update
Strange how I have no missed calls on either of my phones? Lets no re-live history - I await your telephone call.