Travelstart Cancellation and Rebookings

Hi Travelstart. I have been a loyal customer for over 5 years. However my recent encounter with regards to cancellation/ rebooking has been nothing short of horrific. There are intentional walls up so as to not get a human to respond to any inquiries. My window is quickly closing to make a rebooking or other arrangements. I was meant to travel to Zim but due to current quarantine protocols that trip must be cancelled. I have tried to reach your company through every channel all I get is bot messages and no resolution. You have been a great company to work with before and just in July I had quick resolution to an inquiry. Please do better. I see there is an upsurge in complaints and no-one has had a good review in this period. What has changed? This treatment is appalling, abusive and downright ********.