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philip H

1 reviews | Active since Jun 2020

17 Jul 2020, 12:01

Travelstart

I first contacted Travelstart in Mid May to cancel my flight on Ethiopian Airways booked to Athens on the 29th of June. Many emails later which were not answered i posted my complaint on Hellopeter on the 22nd of June and got an immediate reply from Travelstart (Christiane ) that the matter was being attended to and that they would obtain and forward a voucher to me for future use. Needless to say it is now almost one month later and i have had absolutely to reply of communication from Travelstart. Appalling customer service and Brand damage to the company.

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Replies (3)
Travelstart
Travelstart's reply17 Jul 2020, 13:53
Official
Good day Philip,

Thank you for your feedback about your recent experience with Travelstart. I am sorry to hear you are not pleased with the level of assistance you have received and I completely understand the frustration this has caused.

I have looked at your booking and can confirm that your refund voucher was emailed to you on 23 June 2020, I am not sure why you did not receive it. Please see email below. I have forwarded the email to you once again.

Bridgette Pylman rep**** , a few seconds ago (Tue, 23 Jun 2020 at 5:19 PM) to: *** Hi Philip, Please find the voucher from Ethiopian Airlines attached. Please note that the validity of the voucher is for 12 months from the date of issuance. The voucher will expire on the 23 Jun 21. Terms and conditions This policy is applicable to all existing destinations across the Ethiopian international network (Excluding domestic flights within Ethiopia). Travel vouchers are issued per passenger and are non-transferable. Passenger need to Utilized the voucher 2 week before expiring date for desire date and destination Voucher does not have any restriction on the passenger desire dates and destination. Kind regards Bridgette PDF ZA***1 - EVJDYN.pdf 115.22 KB

Kind Regards,
The Travelstart Team

pH
philip H's update20 Jul 2020, 11:53
Reviewer Update
A gentleman from Travelstart phoned me last Friday at approximately 12 noon, I think his name was Shaun. He advised me that a travel voucher had been sent to me on the 23rd of June and that he would again resend it on the same day as i advised him that i had not received it . I have since checked every avenue on my PC and no such e mail was received. Needless to say neither did any new e mail arrive on the day as promised.
Before resorting to this site i contacted the Travelstart Chat line and requested that someone contact me . Absolutely no response, and hence i have now resorted to Hellopeter for the third time. Not to mention the countless e mails that remain unanswered.
The Travelstart service has been absolutely abysmal as this saga has been going on since MID MAY and if i dont get a satisfactory response today they have left me no option but to go to Cape Talk tomorrow morning to voice my dissatisfaction.
Travelstart
Travelstart's reply20 Jul 2020, 12:33
Official
Hi Philip,

Thank you for your feedback and I am sorry to hear that you still have not received the email with your voucher details. I will be calling you shortly to get an alternative email address to forward the voucher details to as it appears that the emails we are sending to the address we have on file are not being delivered. I have double checked the spelling and everything is correct.

Kind Regards,
The Travelstart Team