RL
Richard L
1 reviews | Active since Jun 2021
14 Jun 2021, 07:49
Travelstart
We booked air tickets through Travelstart only to discover the flight Travelstart booked us on does not exist. Left us stranded at Cape town international with the most pathetic customer service. No solution was provided to Travelstarts incorrect/********** booking. Do yourself a favour and do NOT use the terrible services of Travelstart. Our travel did not start through Travelstart. Should be renamed Travelstop!
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Travelstart's replyOfficial
14 Jun 2021, 08:35Hi Richard,
Thank you for reaching out to us. I have checked the booking and can see that the airline has had a schedule change and they have accommodated you onto an alternative flight. As Lift is a Low Cost Carrier, they work in their own system and we do not have access to the involuntary changes they make, thus they send passengers sms and emails to advise of a change in their schedule. I am reaching out to the manager at the airport to find out if this had been communicated and when the change of flight took place, as the original flight booked was fully operational at the time of booking. I will be returning to you with feedback via a call.
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and can see that the airline has had a schedule change and they have accommodated you onto an alternative flight. As Lift is a Low Cost Carrier, they work in their own system and we do not have access to the involuntary changes they make, thus they send passengers sms and emails to advise of a change in their schedule. I am reaching out to the manager at the airport to find out if this had been communicated and when the change of flight took place, as the original flight booked was fully operational at the time of booking. I will be returning to you with feedback via a call.
Kind Regards,
Melissa
Travelstart's reply14 Jun 2021, 08:35
Official
Hi Richard,
Thank you for reaching out to us. I have checked the booking and can see that the airline has had a schedule change and they have accommodated you onto an alternative flight. As Lift is a Low Cost Carrier, they work in their own system and we do not have access to the involuntary changes they make, thus they send passengers sms and emails to advise of a change in their schedule. I am reaching out to the manager at the airport to find out if this had been communicated and when the change of flight took place, as the original flight booked was fully operational at the time of booking. I will be returning to you with feedback via a call.
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and can see that the airline has had a schedule change and they have accommodated you onto an alternative flight. As Lift is a Low Cost Carrier, they work in their own system and we do not have access to the involuntary changes they make, thus they send passengers sms and emails to advise of a change in their schedule. I am reaching out to the manager at the airport to find out if this had been communicated and when the change of flight took place, as the original flight booked was fully operational at the time of booking. I will be returning to you with feedback via a call.
Kind Regards,
Melissa