GC
GERRIE C
1 reviews | Active since Feb 2019
24 Jul 2021, 10:14
Travelstart booking cancellation
If you need to cancel booking due to covid regulation, you will not get a refund or voucher for charges incurred by Travelstart. That is their policy!! Will not ever make use of their services again. Tra
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Replies (1)
Travelstart's replyOfficial
24 Jul 2021, 12:56Hi Gerrie,
Thanks for taking the time to share your concerns with us and regret to hear you are not happy with the airline policy our team have advised you of.
As the airline sits with all funds of the ticket we are governed by their policy and need to advise customers as per their directives which they provide to us.
Mango's refund policy is, no refunds I'm afraid. I see our refunds team have sent the following email:
""Dear Gerhardus,
Under normal circumstances Mango tickets are non-refundable for cancellation. Due to the extraordinary circumstances, Mango Airlines has made a voucher option available for affected clients.
Please use the process below to claim your Mango voucher.
Your Mango reference : (which they provided in the email)
* all affected Guests travelling for leisure to and from Gauteng are to email their voucher queries to the following address ***
* You will get the full airfare and taxes back from Mango on a voucher that you can use for future travel
* Vouchers to be valid for 12 months
Kind regards
Travelstart""
Regarding our service fees, as we have provided a service where the customer has used our platform to search and book flights, and use our negotiated fares with the airline and process payment our service fee of R192.28 is non-refundable..
However I see you have purchased our Flexi product. When you re-book you will need to re-book directly with the airline and not with Travelstart. So we will refund you the amount of R339 for the Flexi product.
The R339 will go back onto your card and should reflect within 3 - 5 days.
I have called twice on the contact number provided but there is no answer and I am unable to leave a message.
Kind Regards,
Marcelle
Thanks for taking the time to share your concerns with us and regret to hear you are not happy with the airline policy our team have advised you of.
As the airline sits with all funds of the ticket we are governed by their policy and need to advise customers as per their directives which they provide to us.
Mango's refund policy is, no refunds I'm afraid. I see our refunds team have sent the following email:
""Dear Gerhardus,
Under normal circumstances Mango tickets are non-refundable for cancellation. Due to the extraordinary circumstances, Mango Airlines has made a voucher option available for affected clients.
Please use the process below to claim your Mango voucher.
Your Mango reference : (which they provided in the email)
* all affected Guests travelling for leisure to and from Gauteng are to email their voucher queries to the following address ***
* You will get the full airfare and taxes back from Mango on a voucher that you can use for future travel
* Vouchers to be valid for 12 months
Kind regards
Travelstart""
Regarding our service fees, as we have provided a service where the customer has used our platform to search and book flights, and use our negotiated fares with the airline and process payment our service fee of R192.28 is non-refundable..
However I see you have purchased our Flexi product. When you re-book you will need to re-book directly with the airline and not with Travelstart. So we will refund you the amount of R339 for the Flexi product.
The R339 will go back onto your card and should reflect within 3 - 5 days.
I have called twice on the contact number provided but there is no answer and I am unable to leave a message.
Kind Regards,
Marcelle
Travelstart's reply24 Jul 2021, 12:56
Official
Hi Gerrie,
Thanks for taking the time to share your concerns with us and regret to hear you are not happy with the airline policy our team have advised you of.
As the airline sits with all funds of the ticket we are governed by their policy and need to advise customers as per their directives which they provide to us.
Mango's refund policy is, no refunds I'm afraid. I see our refunds team have sent the following email:
""Dear Gerhardus,
Under normal circumstances Mango tickets are non-refundable for cancellation. Due to the extraordinary circumstances, Mango Airlines has made a voucher option available for affected clients.
Please use the process below to claim your Mango voucher.
Your Mango reference : (which they provided in the email)
* all affected Guests travelling for leisure to and from Gauteng are to email their voucher queries to the following address ***
* You will get the full airfare and taxes back from Mango on a voucher that you can use for future travel
* Vouchers to be valid for 12 months
Kind regards
Travelstart""
Regarding our service fees, as we have provided a service where the customer has used our platform to search and book flights, and use our negotiated fares with the airline and process payment our service fee of R192.28 is non-refundable..
However I see you have purchased our Flexi product. When you re-book you will need to re-book directly with the airline and not with Travelstart. So we will refund you the amount of R339 for the Flexi product.
The R339 will go back onto your card and should reflect within 3 - 5 days.
I have called twice on the contact number provided but there is no answer and I am unable to leave a message.
Kind Regards,
Marcelle
Thanks for taking the time to share your concerns with us and regret to hear you are not happy with the airline policy our team have advised you of.
As the airline sits with all funds of the ticket we are governed by their policy and need to advise customers as per their directives which they provide to us.
Mango's refund policy is, no refunds I'm afraid. I see our refunds team have sent the following email:
""Dear Gerhardus,
Under normal circumstances Mango tickets are non-refundable for cancellation. Due to the extraordinary circumstances, Mango Airlines has made a voucher option available for affected clients.
Please use the process below to claim your Mango voucher.
Your Mango reference : (which they provided in the email)
* all affected Guests travelling for leisure to and from Gauteng are to email their voucher queries to the following address ***
* You will get the full airfare and taxes back from Mango on a voucher that you can use for future travel
* Vouchers to be valid for 12 months
Kind regards
Travelstart""
Regarding our service fees, as we have provided a service where the customer has used our platform to search and book flights, and use our negotiated fares with the airline and process payment our service fee of R192.28 is non-refundable..
However I see you have purchased our Flexi product. When you re-book you will need to re-book directly with the airline and not with Travelstart. So we will refund you the amount of R339 for the Flexi product.
The R339 will go back onto your card and should reflect within 3 - 5 days.
I have called twice on the contact number provided but there is no answer and I am unable to leave a message.
Kind Regards,
Marcelle