JP
Johan P
1 reviews | Active since Jul 2012
12 Jan 2021, 16:00
TravelStart booking agency
I made a booking online today, 12 January 2021 using "Cheap flights " portal which turned out to be Travelstart agency and clearly indicated my departure and return dates and times. After I made the booking and submitted my payment the E-Ticket was sent to me with the incorrect return time. After this fiasco I could not get hold of any agent but sent an email to them highlighting their mistake I received an answer back advising me to contact Mango Airlines directly to change the return flight time. This incurred an additional charge out of my pocket. I am nearly 80 years old and think this whole deal stinks
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Replies (2)
Travelstart's replyOfficial
12 Jan 2021, 17:10Good day Johan
Thank you kindly for taking the time to provide us with your feedback and for taking my call this evening.
I have duplicated your search several times, the dates and times do not change to anything other than what I selected.
The only outcome I can think of for your search results to change to a different date, year or time, is if you have not cleared your cookies and cache from your internet browser.
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. If this is not cleared regularly it could result in changing and defaulting to previous search dates ,years and times when doing new searches on various websites.
As also mentioned to you that the airline you are travelling gets issued immediately when processed online. This means that any request made after it being processed online will be at a penalty, this is as per the airlines fare rules. The changes can only be done with the airline directly as they need immediate payment to process the changes and we cannot do this on your behalf. If the booking was made with the airline directly the same fees would have app**** to change your flight.
I am really sorry for the inconvenience this may have caused you and wish there was more I could do.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you kindly for taking the time to provide us with your feedback and for taking my call this evening.
I have duplicated your search several times, the dates and times do not change to anything other than what I selected.
The only outcome I can think of for your search results to change to a different date, year or time, is if you have not cleared your cookies and cache from your internet browser.
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. If this is not cleared regularly it could result in changing and defaulting to previous search dates ,years and times when doing new searches on various websites.
As also mentioned to you that the airline you are travelling gets issued immediately when processed online. This means that any request made after it being processed online will be at a penalty, this is as per the airlines fare rules. The changes can only be done with the airline directly as they need immediate payment to process the changes and we cannot do this on your behalf. If the booking was made with the airline directly the same fees would have app**** to change your flight.
I am really sorry for the inconvenience this may have caused you and wish there was more I could do.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply12 Jan 2021, 17:10
Official
Good day Johan
Thank you kindly for taking the time to provide us with your feedback and for taking my call this evening.
I have duplicated your search several times, the dates and times do not change to anything other than what I selected.
The only outcome I can think of for your search results to change to a different date, year or time, is if you have not cleared your cookies and cache from your internet browser.
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. If this is not cleared regularly it could result in changing and defaulting to previous search dates ,years and times when doing new searches on various websites.
As also mentioned to you that the airline you are travelling gets issued immediately when processed online. This means that any request made after it being processed online will be at a penalty, this is as per the airlines fare rules. The changes can only be done with the airline directly as they need immediate payment to process the changes and we cannot do this on your behalf. If the booking was made with the airline directly the same fees would have app**** to change your flight.
I am really sorry for the inconvenience this may have caused you and wish there was more I could do.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you kindly for taking the time to provide us with your feedback and for taking my call this evening.
I have duplicated your search several times, the dates and times do not change to anything other than what I selected.
The only outcome I can think of for your search results to change to a different date, year or time, is if you have not cleared your cookies and cache from your internet browser.
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. If this is not cleared regularly it could result in changing and defaulting to previous search dates ,years and times when doing new searches on various websites.
As also mentioned to you that the airline you are travelling gets issued immediately when processed online. This means that any request made after it being processed online will be at a penalty, this is as per the airlines fare rules. The changes can only be done with the airline directly as they need immediate payment to process the changes and we cannot do this on your behalf. If the booking was made with the airline directly the same fees would have app**** to change your flight.
I am really sorry for the inconvenience this may have caused you and wish there was more I could do.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
JP
Johan P's updateReviewer Update
12 Jan 2021, 22:05Thank you for your input and getting back to me promptly
JP
Johan P's update12 Jan 2021, 22:05
Reviewer Update
Thank you for your input and getting back to me promptly