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wayne E
1 reviews | Active since Feb 2014
10 Apr 2021, 05:47
Travelstart beware!!!
On 8 April 2021 we arrived on our honeymoon booking a place called bentley on beach threw travelstart, and now safarinow.
On arrival the place had no seaview rooms as what we booked , it was dirty, tables outside is so rotten and breaking apart dust everywhere.
We had no choice as to book out and pay double what we paid for the first time, finding another place in a matter of minutes.
The owner of bentley on beach understood and requested a full refund. To our surprise 3 days later and no refund!! No contact number for travelstart not safari now, waiting hours for response via email.
Travelstart ruined our honeymoon!!!! I have photos to prove how the first place looked aswell as travelstart is claiming they never received any complaints. I read more than enough reviews on google.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
10 Apr 2021, 10:40Dear Wayne,
Thank you for reaching out to us.
Firstly I would like to congratulate you and your beloved on your marriage and wish you many happy memories and blessings for the years to come.
Please note that the information and description of the establishment is provided to us by the establishment itself. I have checked them out and they do have a 4 star rating, however I checked the reviews which is usually what one should do before deciding on accommodation especially during COVID.
Please can you email your complaint to customerservice @ safarinow .com, so that we can forward it to the hotel. I also do suggest that you reach out to the hotel on info @ beachfront .org .za and advise them of your dissatisfaction as SafariNow is a third party service provider and we have been provided with these accommodation in good faith. Your experience can make a difference, by addressing it with the correct channels.
I myself have fallen victim to being blindsided by a couple of places I have stayed at previously and I always take it up directly with the hotel as they need to up their game. I can understand the frustration behind your feedback.
I wish you a wonderful weekend further.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
Firstly I would like to congratulate you and your beloved on your marriage and wish you many happy memories and blessings for the years to come.
Please note that the information and description of the establishment is provided to us by the establishment itself. I have checked them out and they do have a 4 star rating, however I checked the reviews which is usually what one should do before deciding on accommodation especially during COVID.
Please can you email your complaint to customerservice @ safarinow .com, so that we can forward it to the hotel. I also do suggest that you reach out to the hotel on info @ beachfront .org .za and advise them of your dissatisfaction as SafariNow is a third party service provider and we have been provided with these accommodation in good faith. Your experience can make a difference, by addressing it with the correct channels.
I myself have fallen victim to being blindsided by a couple of places I have stayed at previously and I always take it up directly with the hotel as they need to up their game. I can understand the frustration behind your feedback.
I wish you a wonderful weekend further.
Kind Regards,
Melissa Eksteen
Travelstart's reply10 Apr 2021, 10:40
Official
Dear Wayne,
Thank you for reaching out to us.
Firstly I would like to congratulate you and your beloved on your marriage and wish you many happy memories and blessings for the years to come.
Please note that the information and description of the establishment is provided to us by the establishment itself. I have checked them out and they do have a 4 star rating, however I checked the reviews which is usually what one should do before deciding on accommodation especially during COVID.
Please can you email your complaint to customerservice @ safarinow .com, so that we can forward it to the hotel. I also do suggest that you reach out to the hotel on info @ beachfront .org .za and advise them of your dissatisfaction as SafariNow is a third party service provider and we have been provided with these accommodation in good faith. Your experience can make a difference, by addressing it with the correct channels.
I myself have fallen victim to being blindsided by a couple of places I have stayed at previously and I always take it up directly with the hotel as they need to up their game. I can understand the frustration behind your feedback.
I wish you a wonderful weekend further.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
Firstly I would like to congratulate you and your beloved on your marriage and wish you many happy memories and blessings for the years to come.
Please note that the information and description of the establishment is provided to us by the establishment itself. I have checked them out and they do have a 4 star rating, however I checked the reviews which is usually what one should do before deciding on accommodation especially during COVID.
Please can you email your complaint to customerservice @ safarinow .com, so that we can forward it to the hotel. I also do suggest that you reach out to the hotel on info @ beachfront .org .za and advise them of your dissatisfaction as SafariNow is a third party service provider and we have been provided with these accommodation in good faith. Your experience can make a difference, by addressing it with the correct channels.
I myself have fallen victim to being blindsided by a couple of places I have stayed at previously and I always take it up directly with the hotel as they need to up their game. I can understand the frustration behind your feedback.
I wish you a wonderful weekend further.
Kind Regards,
Melissa Eksteen
wE
wayne E's updateReviewer Update
10 Apr 2021, 10:51Thank you Melissa
But this is not revolving my issue, when will I receive my money back
I spoke to Caryn numerous times requesting Proof of payment, we used our spending money for accommodation and till now no refund.
I spoke to my bank numerous times aswell to release the funds but there and not been any refund from Travelstart. I want my money back in my account by 2PM via imidiate payment , as Its our honeymoon and stuck in our apartmebt the whole day as we cannot afford to do anything else.
Please please please take the R50 or R100 for the immediate payment fee and assist us here
But this is not revolving my issue, when will I receive my money back
I spoke to Caryn numerous times requesting Proof of payment, we used our spending money for accommodation and till now no refund.
I spoke to my bank numerous times aswell to release the funds but there and not been any refund from Travelstart. I want my money back in my account by 2PM via imidiate payment , as Its our honeymoon and stuck in our apartmebt the whole day as we cannot afford to do anything else.
Please please please take the R50 or R100 for the immediate payment fee and assist us here
wE
wayne E's update10 Apr 2021, 10:51
Reviewer Update
Thank you Melissa
But this is not revolving my issue, when will I receive my money back
I spoke to Caryn numerous times requesting Proof of payment, we used our spending money for accommodation and till now no refund.
I spoke to my bank numerous times aswell to release the funds but there and not been any refund from Travelstart. I want my money back in my account by 2PM via imidiate payment , as Its our honeymoon and stuck in our apartmebt the whole day as we cannot afford to do anything else.
Please please please take the R50 or R100 for the immediate payment fee and assist us here
But this is not revolving my issue, when will I receive my money back
I spoke to Caryn numerous times requesting Proof of payment, we used our spending money for accommodation and till now no refund.
I spoke to my bank numerous times aswell to release the funds but there and not been any refund from Travelstart. I want my money back in my account by 2PM via imidiate payment , as Its our honeymoon and stuck in our apartmebt the whole day as we cannot afford to do anything else.
Please please please take the R50 or R100 for the immediate payment fee and assist us here
Travelstart's replyOfficial
10 Apr 2021, 11:59Hi Wayne,
Please revert on email as I am unable to assist via Hello Peter as I cannot see your contact information.
Kind Regards,
Melissa
Please revert on email as I am unable to assist via Hello Peter as I cannot see your contact information.
Kind Regards,
Melissa
Travelstart's reply10 Apr 2021, 11:59
Official
Hi Wayne,
Please revert on email as I am unable to assist via Hello Peter as I cannot see your contact information.
Kind Regards,
Melissa
Please revert on email as I am unable to assist via Hello Peter as I cannot see your contact information.
Kind Regards,
Melissa
wE
wayne E's updateReviewer Update
10 Apr 2021, 12:01Please call me asap on *** or email me on *** or send me your direct mail
wE
wayne E's update10 Apr 2021, 12:01
Reviewer Update
Please call me asap on *** or email me on *** or send me your direct mail