Travelstart bad servive

Hi Arlene,

Thank you for the revert.

I have checked the booking and the below quote had been sent:
Hi there,

Regarding your booking ZA***3

Thanks for contacting us regarding your flight changes for passenger/s:

1.MCCABE/ARLENE MRS 2.MCCABE/COLIN MR

The following flight is available at the time requested:

VS 450 L 17JUL JNB-LHR 18H45 05H00
VS 449 L 09AUG LHR-JNB 22H10 10H05

The total cost for the change will be ZAR11519.55 per person, this includes all change fees and any applicable difference in taxes and fare, as per the fare rules of your ticket. This quote is over and above the amount already paid for your ticket. The total amount charged for the fee can go up quite significantly if the fare you originally booked is not available on the new date you would like to travel as you then need to pay for the change fee as well as the difference in fare.

Price breakdown :
Difference in Fare: R10100.00
Difference in taxes: R1120.55
Airline change penalty: WAIVED
Travelstart admin fee: R299.00

NOTE: All changes have to be completed 24 hours before scheduled flight departure to avoid forfeiture. Payment needs to be completed on the same day the flight has been changed. If no payment has been received, the airline will cancel the ticket and changes will no longer be permitted.

Please note that the above quote is subject to confirmation by the airline's availability, at the time of changing and that we are not holding any confirmed seats. We recommend you reply as soon as possible to the above quotation to confirm it as changes will be made when confirmation is received in writing. Confirmation for the applicable change needs to be received by 11H25 SA time today. Please be advised that once a change of reservation has been made we cannot change it back to the original flight without any booking penalties.

Once we have received the above-mentioned confirmation to change the booking, we will create an invoice for the change which we will email to you. Please adhere to the time limit stipulated for payment when you receive your confirmation and invoice.

You will receive your new tickets via email within 24 hours of receipt of payment.

If you would like to go ahead with the change , select : Confirmation of date change quote on our contact form by clicking on the link: https://www.travelstart.co.za/lp/contact-us

Looking forward to hearing from you soon.

Thanks and kind regards
Travelstart

The difference in cost is requested by the airline and you are able to change the dates in an attempt to obtain lower fares.  Please revert on the link to make additional requests.

Kind Regards,
Melissa

Hi Arlene,

Thank you for taking my call.

As discussed we have reduced the cost and removed the admin fee as I can see that you have selected the flexi provide on the previous change.  I have updated the booking and searched from 01 August - 1 September to no avail on a lower rate.  The booking has been sent to the relevant team for reissue and we will send the tickets to you once it matches the itinerary.

Kind Regards,
Melissa

Thank you for the revert.

Once you have received the ticket there is no additional payment required.  I have resent the tickets to you. 

Kind Regards,
Melissa