AZ
Ane Z
1 reviews | Active since Aug 2020
05 Sept 2020, 17:14
Travelstart! BAD SERVICE
Very bad service!!!! Still waiting for someone to phone me back regarding my ticket I booked in February for March. No refund!!! I want my money back
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
05 Sept 2020, 17:42Hi Ane,
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when booking with.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us.
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when booking with.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us.
Some airlines are offering a refund others I'm afraid do not or only a partial refund.
As the airlines sit with the funds of the ticket, Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
I will give you a call shortly on the number you have provided to address any concerns you might have over the phone.
Kind Regards,
Marcelle
Travelstart's reply05 Sept 2020, 17:42
Official
Hi Ane,
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when booking with.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us.
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when booking with.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us.
Some airlines are offering a refund others I'm afraid do not or only a partial refund.
As the airlines sit with the funds of the ticket, Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
I will give you a call shortly on the number you have provided to address any concerns you might have over the phone.
Kind Regards,
Marcelle
Travelstart's replyOfficial
05 Sept 2020, 17:54Hi Ane,
Thank you for taking my call earlier.
I have emailed your vouchers for both your outbound and return flights to the email address used to make your booking.
As discussed I will do a follow up call tomorrow morning to see if you have received the vouchers for both flights and answer any further queries should you have any.
Have a lovely evening.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I have emailed your vouchers for both your outbound and return flights to the email address used to make your booking.
As discussed I will do a follow up call tomorrow morning to see if you have received the vouchers for both flights and answer any further queries should you have any.
Have a lovely evening.
Kind Regards,
Marcelle
Travelstart's reply05 Sept 2020, 17:54
Official
Hi Ane,
Thank you for taking my call earlier.
I have emailed your vouchers for both your outbound and return flights to the email address used to make your booking.
As discussed I will do a follow up call tomorrow morning to see if you have received the vouchers for both flights and answer any further queries should you have any.
Have a lovely evening.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I have emailed your vouchers for both your outbound and return flights to the email address used to make your booking.
As discussed I will do a follow up call tomorrow morning to see if you have received the vouchers for both flights and answer any further queries should you have any.
Have a lovely evening.
Kind Regards,
Marcelle