Item: Travelstart
Rating: 1
Author: Grobbelaar J

Travelstart's replyOfficial

14 Apr 2018, 14:52

Dear Mr. Grobbelaar,

we have checked both bookings and see that they were done on two different days. One was made on 13 March and the other on 14 March. We can also see that the booking confirmations were sent for both bookings.

In this instance, since both booking confirmations were sent to the email address: ***, showing the booking reference,etc. we have to adhere to the airline's cancellation conditions.

We see that you have been informed that the tickets are non-refundable as per airline's cancellation conditions.

Please advise if there is an option available to you to change the date/ time of travel at all , so that you could use the tickets at another time?

With kind regards,
***nor at Travelstart

Travelstart's reply14 Apr 2018, 14:52

Official

Dear Mr. Grobbelaar,

we have checked both bookings and see that they were done on two different days. One was made on 13 March and the other on 14 March. We can also see that the booking confirmations were sent for both bookings.

In this instance, since both booking confirmations were sent to the email address: ***, showing the booking reference,etc. we have to adhere to the airline's cancellation conditions.

We see that you have been informed that the tickets are non-refundable as per airline's cancellation conditions.

Please advise if there is an option available to you to change the date/ time of travel at all , so that you could use the tickets at another time?

With kind regards,
***nor at Travelstart

GJ

Grobbelaar J's updateReviewer Update

14 Apr 2018, 15:10

Is it possible to transfer the one ticket to somebody elsese's name? I want to advertise it, so that somebody else can use it. I am a pensioner and it is hard to loose the amount of money. Otherwise I have to change seats every 15 minutes. Wonder what the other passengers will react. Thanks for your fast reply and thank you ''hellopeter.com'' for your help aswell. Regards, Jan Grobbelaar

GJ

Grobbelaar J's update14 Apr 2018, 15:10

Reviewer Update

Is it possible to transfer the one ticket to somebody elsese's name? I want to advertise it, so that somebody else can use it. I am a pensioner and it is hard to loose the amount of money. Otherwise I have to change seats every 15 minutes. Wonder what the other passengers will react. Thanks for your fast reply and thank you ''hellopeter.com'' for your help aswell. Regards, Jan Grobbelaar

Travelstart's replyOfficial

14 Apr 2018, 16:05

Dear Mr. Grobbelaar,

the airline does allow complete name changes. This can be done on their website directly at a fee of ZAR300.00 per passenger.

You can reach them at: *** and provide the booking reference you want to change.

For booking: ZA***5 which was made on 14 March the references are:TWOOQX and CWLOGS .

This would be the least expensive option for you with regards to using the tickets in another way.

With kind regards,
***nor at Travelstart

Travelstart's reply14 Apr 2018, 16:05

Official

Dear Mr. Grobbelaar,

the airline does allow complete name changes. This can be done on their website directly at a fee of ZAR300.00 per passenger.

You can reach them at: *** and provide the booking reference you want to change.

For booking: ZA***5 which was made on 14 March the references are:TWOOQX and CWLOGS .

This would be the least expensive option for you with regards to using the tickets in another way.

With kind regards,
***nor at Travelstart

Travelstart bad service