Travelstart Bad customer experience !

Morning , I am Milva Green, I booked for accommodation on Wednesday 20 March 24 @ Shandon Lodge,MP via Travelstart for Saturday 23 March 2024 (check in).

An amount of R1320.00 was billed to my credit card and went off. I did not receive the booking details . No reference number nothing .

I called on Thursday 21 March 24, the emergency line and I was asked for my cell number,email or “BOOKING REF”. I told them I do not have a ref number that’s what I’m calling to solve or to get my refund .

The kind gentleman unfortunately couldn’t find my booking .

My bank cannot reverse the money because Travelstart as the merchant has accepted the money but failed to render me the service I had to book again elsewhere and may Double !!!! 😡😡😡.

Now All I ask is that the money be refunded urgently and not in a month . I am so livid for the inconvenience . If no agent can find the booking I understand because it did not send me details but someone from sales or finance should be able to find R1320.00 on this day or on the early hours of Thursday 21 March 24.

Travelstart you always do an amazing job but your booking system failed the customer this time I must say .

Please may you arrange for my refund to be done immediately please . I am tired of calling and no one being able to help me . I did not acquire booking de