LV
Leandre V
1 reviews | Active since Jul 2021
01 Jul 2021, 20:58
Travelstart
Good day
What a big disappointment.... Trying to get hold of someone at Travelstart since the president made the announcement on the 27th of June. Our flights was booked and we were suppose to leave the 10th of July.... Unfortunately, due to restrictions we can't (which is not even our fault). They are quick to take your money but no service afterwards and no feedback... What a shame....so now we are suppose to accept this.... Unacceptable....
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Replies (2)0
Replies (2)
Travelstart's replyOfficial
03 Jul 2021, 17:14Hi Leandre,
Thank you for reaching out to us.
I have checked the booking and can see that the first request was made on 28 June and we reverted on email on 29 June. We received your response on 30 June and on 1 July and we then responded on 3 July and you had been assisted. Please note that our agents have been working with passenger bookings within a 24-48 hour travel time frame, as we had to ensure that these passengers do not lose any of their bookings. Please let me know should you need any further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the first request was made on 28 June and we reverted on email on 29 June. We received your response on 30 June and on 1 July and we then responded on 3 July and you had been assisted. Please note that our agents have been working with passenger bookings within a 24-48 hour travel time frame, as we had to ensure that these passengers do not lose any of their bookings. Please let me know should you need any further assistance.
Kind Regards,
Melissa
Travelstart's reply03 Jul 2021, 17:14
Official
Hi Leandre,
Thank you for reaching out to us.
I have checked the booking and can see that the first request was made on 28 June and we reverted on email on 29 June. We received your response on 30 June and on 1 July and we then responded on 3 July and you had been assisted. Please note that our agents have been working with passenger bookings within a 24-48 hour travel time frame, as we had to ensure that these passengers do not lose any of their bookings. Please let me know should you need any further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the first request was made on 28 June and we reverted on email on 29 June. We received your response on 30 June and on 1 July and we then responded on 3 July and you had been assisted. Please note that our agents have been working with passenger bookings within a 24-48 hour travel time frame, as we had to ensure that these passengers do not lose any of their bookings. Please let me know should you need any further assistance.
Kind Regards,
Melissa
LV
Leandre V's updateReviewer Update
07 Jul 2021, 14:28Hi Melissa
Thank you for the feedback. So why can't we get our money back from BA?
And if not how do we go about to book another flight without having to pay again?? Where do we redeem a voucher then??
Thank you for the feedback. So why can't we get our money back from BA?
And if not how do we go about to book another flight without having to pay again?? Where do we redeem a voucher then??
LV
Leandre V's update07 Jul 2021, 14:28
Reviewer Update
Hi Melissa
Thank you for the feedback. So why can't we get our money back from BA?
And if not how do we go about to book another flight without having to pay again?? Where do we redeem a voucher then??
Thank you for the feedback. So why can't we get our money back from BA?
And if not how do we go about to book another flight without having to pay again?? Where do we redeem a voucher then??