Travelstart - Awesome Customer Service

I just had the most amazing experience, thanks to Nonela Ndabula at Travelstart Customer Services. I booked a ticket almost exactly a year ago. Being unable to travel on the day I suspended, the plan being to use this ticket for any UK travels that may be required. Upon calling to confirm the if the ticket was still valid I learned that travel would only be valid for 2 more days before the ticket would lapse. Upon hearing my absolute dismay, Nonela kindly offered take it up with her boss to see whether a refund could be possible? Within a few minutes she called me back to confirm that the request for credit had been processed. Formal notification to me would happen within 24 hours. Nonela singlehandedly lightened up my day...and for that I say Thank You!!