LH
Leigh-Anne Hauff
1 reviews | Active since Jun 2021
28 Jun 2021, 17:15
TRAVELSTART AVOIDS HUMAN CONTACT
I have been trying to change a flight booking since this morning. It is now after 5 and I have finally received an email informing me that I have missed the ticket that I had tried to confirm. It is impossible to speak to a human, the Whatsapp just reroutes you to a contact form. This has been an extremely frustrating and time consuming experience
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
28 Jun 2021, 18:18Hi Anne,
Thank you for taking my call.
I have saved the flight on the booking and will check the fare to assist. I will be giving you a call in the morning to finalize the booking.
Kind Regards,
Melissa
Thank you for taking my call.
I have saved the flight on the booking and will check the fare to assist. I will be giving you a call in the morning to finalize the booking.
Kind Regards,
Melissa
Travelstart's reply28 Jun 2021, 18:18
Official
Hi Anne,
Thank you for taking my call.
I have saved the flight on the booking and will check the fare to assist. I will be giving you a call in the morning to finalize the booking.
Kind Regards,
Melissa
Thank you for taking my call.
I have saved the flight on the booking and will check the fare to assist. I will be giving you a call in the morning to finalize the booking.
Kind Regards,
Melissa
LH
Leigh-Anne Hauff's updateReviewer Update
29 Jun 2021, 10:57Hi Melissa - I have waiting for your call all morning to finalize this booking (you promised me you would phone me "first thing in the morning" - I urgently need to plan and make arrangements and I feel as though I have been left in limbo. There is no way to contact Travelstart - no response to emails or Whatsapp this morning. PLEASE PLEASE can you help
LH
Leigh-Anne Hauff's update29 Jun 2021, 10:57
Reviewer Update
Hi Melissa - I have waiting for your call all morning to finalize this booking (you promised me you would phone me "first thing in the morning" - I urgently need to plan and make arrangements and I feel as though I have been left in limbo. There is no way to contact Travelstart - no response to emails or Whatsapp this morning. PLEASE PLEASE can you help
LH
Leigh-Anne Hauff's updateReviewer Update
29 Jun 2021, 13:48As a follow up to other travellers in the same position - I contacted British Airways directly. They informed me that they were previously unable to amend/assist with Travelstart bookings, but were now able to, owing to the poor service at Travelstart. The HUMAN agent was able to quickly and professionally sort out my flight amendment in 10 minutes, something that has taken close on two days to do via Travelstart
LH
Leigh-Anne Hauff's update29 Jun 2021, 13:48
Reviewer Update
As a follow up to other travellers in the same position - I contacted British Airways directly. They informed me that they were previously unable to amend/assist with Travelstart bookings, but were now able to, owing to the poor service at Travelstart. The HUMAN agent was able to quickly and professionally sort out my flight amendment in 10 minutes, something that has taken close on two days to do via Travelstart
Travelstart's replyOfficial
29 Jun 2021, 16:56Hi Anne,
Thank you for taking my call.
As soon as we receive the banking details I will be able to action the refund.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Thank you for taking my call.
As soon as we receive the banking details I will be able to action the refund.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Travelstart's reply29 Jun 2021, 16:56
Official
Hi Anne,
Thank you for taking my call.
As soon as we receive the banking details I will be able to action the refund.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Thank you for taking my call.
As soon as we receive the banking details I will be able to action the refund.
Wishing you a wonderful day further.
Kind Regards,
Melissa