Travelstart: Avoid them at all cost. 10/10 for NON performance, communication and customer service

I booked a flight ticket for my daughter to travel from Malta to SA. I chose Ethiopian airlines and booked the tickets online through Travelstart (booking reference number ZA***0 and ticket number ***). Following the travel bans imposed on flights to and from South Africa after the announcement of the new Covid variant, we tried to contact Travelstart . Since the only way to contact them is through e-mail or whatsapp messenger, I followed this route to enquire on the effect on the ticket I purchased only to find the faceless and heartless Travelstart to simply ignore my desperate messages. I finally had to contact Ethiopian airlines to get some clarity and was told that Ethiopian airlines issued a communication to all travel agencies to inform travelers that a refund has been offered to everyone who purchased tickets for travelling between the periods 28 November 2021 up to 31 March 2022. Needless to say that Travelstart did not bother to bring this crucial information to the attention of travelers who purchased tickets through them. Ethiopian Airlines informed me to approach the travel agent for the refund. Now how do you get back your hard earned money from an invisible company who is quick to take but who dismally fails in providing after sales support and who is for all practical purposes basically unreachable. From the vast number of complaints on Hello Peter and similar experiences of non responses to inquiries, I will definitely make point of it to discourage anyone to make use of this faceless Travel Agency for future flight bookings. I will also go as far as reporting this to Ethiopian and other airlines as this manner of conduct is undeservedly giving airlines who are not aware of their conduct, a bad reputation. It is really sad that a person need to resort to social media platforms such as Hello Peter just to at least try and provoke a response from Travelstart.