Travelstart Arrogance

Made a booking through Travelstart, with Cem Air on 8 January 2019 from Port Elizabeth to Bloemfontein. Received email on 14 January to let is know Cem Air is grounded and we should contact them directly. Received email on 15 January 2019 confirming travel times and boarding info. Get to airport on day of flight to be told that Cem Air is still grounded. Try to phone Travelstart emergency number. Doesnt work. Wait untill Travelstart offices opened. Had to phone 5 times untill someone eventually answered the phone. Explained situation to manager. Manager gets arrogant when I told him that I did business with Travelstart and not Cem Air and that I expect a full refund immediately as we had to make our own travel plans at airport. He said that Travelstart cannot be held liable for what Cem Air does, with which I agree, but again, I booked and paid for the travel ticket with Travelstart, into their bank account. Apparently we now have to wait "a couple of weeks" for our refund. All this information came with arrogance and an attitude that I, the customer, was being unreasonable. And furthermore the gentleman on the phone gave me a good lecture on how Travelstart will never ever be held liable for a situation like this. They are trying to back out of the financial implications of the situation by blaming their carrier. But like I said before. Travelstart got their money when I booked the ticket through them but when this situation arised they expect me, to have it out with their service provider and dont want to pay the money back as quickly as we had to pay it over to them.