1 reviews | Active since Nov 2017
TRAVELSTART ARE USELESS - DONT WASTE YOUR MONEY OR TIME......
I made a air booking with travelstart for Kulula flights. I needed to change the one flight, but I could not get hold of anyone from Travelstart. I phoned ********** 222, and held on the line for 30 mins with no one taking my call. I tried two more times, and also emailed them. I got a response saying that they will respond to an email withNi 24 hours, which would not help me as by then my flight would have left. How useless is this!!! I then phoned Kulula, who were also unable to help me, as they cannot change bookings made by Travelstart. DONT USE TRAVELSTART, rather book directly with the airlines online, as ONLY then they are able to help you change your flights. VERY DISGUSTED WITH THE SERVICE. UNACCEPATABLE!!!!
Hi Lindy
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query or an excuse, we are sometimes limited to the airlines system.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Please provide me with your Travelstart booking reference number to look into this matter.
Again our most sincerest apologies Lindy. Thank you once again for your comments.
Kind regards,
Tracey at Travelstart
Hi Lindy
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query or an excuse, we are sometimes limited to the airlines system.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Please provide me with your Travelstart booking reference number to look into this matter.
Again our most sincerest apologies Lindy. Thank you once again for your comments.
Kind regards,
Tracey at Travelstart