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Sanju S
1 reviews | Active since Jan 2015
20 Aug 2021, 08:59
Travelstart are *******
My Dad bought tickets to fly overseas last year, but due to covid all air travel was halted. He did book the tickets with a cancellation guarantee from Travelstart. Total cost for all tickets was R53824.00
My dad has been emailing and sending whatsapp messages since last year and you provide the same response over and over again. You guys are taking advantage of his age group thinking he will give up eventually. I will never recommend your service to anyone if this is how you operate.
You guys are ****** *******.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
20 Aug 2021, 15:38Hi Sanju,
Thank you for taking my call.
As discussed I will be emailing and calling 1 of the airline reps to follow up and chase the refund. I am so sorry that this delay has caused such stress and strain on your dad, and can understand the frustration. As advised I will be sending you an email by Tuesday next week with regards to the airlines revert.
Kind Regards,
Melissa
Thank you for taking my call.
As discussed I will be emailing and calling 1 of the airline reps to follow up and chase the refund. I am so sorry that this delay has caused such stress and strain on your dad, and can understand the frustration. As advised I will be sending you an email by Tuesday next week with regards to the airlines revert.
Kind Regards,
Melissa
Travelstart's reply20 Aug 2021, 15:38
Official
Hi Sanju,
Thank you for taking my call.
As discussed I will be emailing and calling 1 of the airline reps to follow up and chase the refund. I am so sorry that this delay has caused such stress and strain on your dad, and can understand the frustration. As advised I will be sending you an email by Tuesday next week with regards to the airlines revert.
Kind Regards,
Melissa
Thank you for taking my call.
As discussed I will be emailing and calling 1 of the airline reps to follow up and chase the refund. I am so sorry that this delay has caused such stress and strain on your dad, and can understand the frustration. As advised I will be sending you an email by Tuesday next week with regards to the airlines revert.
Kind Regards,
Melissa
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Sanju S's updateReviewer Update
24 Aug 2021, 11:04Hello Melissa,
Thanks for the call on Friday but please include me in all emails with the airline reps, you can bcc me. I need this resolved.
Thanks for the call on Friday but please include me in all emails with the airline reps, you can bcc me. I need this resolved.
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Sanju S's update24 Aug 2021, 11:04
Reviewer Update
Hello Melissa,
Thanks for the call on Friday but please include me in all emails with the airline reps, you can bcc me. I need this resolved.
Thanks for the call on Friday but please include me in all emails with the airline reps, you can bcc me. I need this resolved.
SS
Sanju S's updateReviewer Update
30 Aug 2021, 11:15Hello Melissa,
Please send me your email address privately to which I can contact you. I am still waiting for your response on the email history to airline ticket service provide.
Please send me your email address privately to which I can contact you. I am still waiting for your response on the email history to airline ticket service provide.
SS
Sanju S's update30 Aug 2021, 11:15
Reviewer Update
Hello Melissa,
Please send me your email address privately to which I can contact you. I am still waiting for your response on the email history to airline ticket service provide.
Please send me your email address privately to which I can contact you. I am still waiting for your response on the email history to airline ticket service provide.