1 reviews | Active since Mar 2016
Travelstart are ignoring my requests even if I have proof
Please understand my frustration. I have requested travelstart to confirm my refund before I canceled my flight tickets. After they have confirmed, I canceled my flight tickets. I have evidence of emails confirming the cancelation and amount to be paid back to me. It has been more than a year and I have not received my refund. Therefore, I believe you do not have the correct facts. See below the facts: - I have canceled my air tickets (plural). - Both have been accepted for refund. - My wifes ticket was already refunded. I am still waiting for my refund. - My invoice was with Travelstart, not Kenya airways.
Please please pay back my refund, same as what you did for my wife's refund. This is totally unacceptable that you keep me on a leash while you internal processes has failed.
Call me please
Thank you for reaching out to us.
Please note that I have checked the booking and can see that we have advised that the airline has rejected the refund as the flights occurred outside of Covid-19. Please note that we are governed by the airline regulations and are unable to overrule them. The airline can change the regulations and directives at any point in time as they are not guaranteed. When the initial quote had been sent the refund quoted was correct and when we put in the refund application, the regulations changed and the airline thus declined the refund.
I can see your follow up questions to the team and have asked them to revert back to you.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that we have advised that the airline has rejected the refund as the flights occurred outside of Covid-19. Please note that we are governed by the airline regulations and are unable to overrule them. The airline can change the regulations and directives at any point in time as they are not guaranteed. When the initial quote had been sent the refund quoted was correct and when we put in the refund application, the regulations changed and the airline thus declined the refund.
I can see your follow up questions to the team and have asked them to revert back to you.
Kind Regards,
Melissa
Please provide feedback.
This is unacceptable that you offer a service for canceling a ticket with refund, but refuse to pay it. You, Travelstart, has agreed to refund me.
Please call me or send me a personal email. I cannot stand talking via hellopeter.
Kind regards
Johan Smit
Please provide feedback.
This is unacceptable that you offer a service for canceling a ticket with refund, but refuse to pay it. You, Travelstart, has agreed to refund me.
Please call me or send me a personal email. I cannot stand talking via hellopeter.
Kind regards
Johan Smit
Please provide feedback soonest.
I have not cancelled my tickets due to Covid as mentioned. Please contact me that I can provide you with my evidence.
Kind regards
Johan Smit
Please provide feedback soonest.
I have not cancelled my tickets due to Covid as mentioned. Please contact me that I can provide you with my evidence.
Kind regards
Johan Smit