Travelstart are a huge disappointment

Travel start are the biggest disappointment. Their systems don’t work and so the customer suffers the consequences. I pay for tickets with my credit card, their admin fee goes through but the portion for the Arline doesn’t, but they insist I put in the wrong details. Then I pay again with an immediate EFT and still no tickets and they still cannot see the payment, despite me sending them a POP. Their response was I need to wait and should they not be able to issue the tickets I paid for, they will use the monies towards other tickets and I will have to cover the cost of the ticket increase. Honestly they should close shop if they cannot offer a proper service. First time and last time I will ever use them.