Travelstart App Fault!

Tried to make a booking for flights for a family holiday over the Christmas period when the rates were favorable (16 Nov 2021). Was unable to process the booking properly due to a fault in the app. We would be travelling with an infant (1yr11m). His birthday is while we are away. When we return he will be over 2yrs old. I don't mind paying the child rate for both trips. The problem is you cannot put in the child's birthdate accurately when booking him as an infant or as a child. Travelstart do not have a working phone number to speak to a human being. And it took me almost 7 hours to get a response on their WhatsApp chat line.

Now, 1 day later, the flights would be R2.5k more than yesterday. Travelstart doesn't care. The fault in their app prohibited me from making the booking. Now my family and I don't get to go on holiday and visit family over Christmas. Thanks Travelstart