Travelstart and Lift Airline Changing Booking Nightmare

Item: Travelstart
Rating: 1
Author: Mbulelo M

I have been trying to change my flight since this morning without success. I booked my Lift Airline ticket via Travelstart. My flight departs tomorrow morning and I have not heard from either Travelstart or Lift Airline after leaving numerous messages and emails. I can't even manage my booking on their websites because Lift Airline website doesn't recognize my booking reference and Travelstart website is non responsive. This is extremely frustrating. I am at risk of forfeiting my ticket due to poor customer service.

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Replies (1)

Travelstart's replyOfficial

21 Dec 2020, 09:25

Good day Mbulelo

Thank you for providing us with your feedback and we do apologize for the delay.

I have done an investigation into your booking and see that you enquired with us on changes on the 18th December at about 19:30 . One of our amendments Agents then sent the information on how these changes can be done via email on same day at around 20:00 :

Selected Notification

Hi there,

Regarding your booking ZA***5

This can be done via: https://www.lift.co.za/en

* Lifts website (“manage my booking” link on top menu) by entering the traveler’s name and Lift reference number.
* Alternatively, customers can email *** to do changes
* Name changes are allowed via manage my booking or contacting Lift via email
* Refunds are allowed and will be done to a travel voucher directly with Lift

Please do not hesitate to contact us should you have any further queries.

Thanks and kind regards

Travelstart

This information was sent to the same email address you enquired with.

I hope that this provides some clarity on the issue.

Wishing you a wonderful day further!

Thank you and kind regards
Travelstart

Travelstart's reply21 Dec 2020, 09:25

Official

Selected Notification