TRAVELSTART AND KULULA RIDICULOUS CUSTOMER SERVICE AND FEEDBACK

been experiencing an issue with kulula flights that have been booked through travelstart, numerous emails have been sent justifying the issues experienced , we had four flight tickets booked and got to the airport 2 minutes after check in closed due to being stopped and delayed in a roadblock, I have been requesting a refund numerous times because they refused to assist at the airport even though the plane did not start boarding, travelstart should think twice about dealing with such a AIRLINE LIKE KULULA who are constantly over booking and lying to customers, even there staff lie, the managers at the airport check in cant even assist let alone the rude arrogant supervisor, we have been using travel start often but I mean In this case to receive no feedback and solutions is ridiculous.