Travelstart and Herz car rental shocking service

I recently book a car rental trough travelstart. What a horrific experience. They are not open on a Sunday first of all so I could not cancel my booking or transfer my booking. They do not want to refund me. When I made a booking it was the car rental price and the insurance price. When I got to the car rental agency travelstar choose for me after payment there were hidden cost that was not disclaimed after payment.

Hertz car rental and travelstart has a contract with each other. Hertz car rental did not want to accept the can insurance I paid prior the booking which travelstart was not transparent about prior the booking. Hertz wanted R16 000 upfront. No other car hire agency demand that amount. Travelstart are aware of this arrangement and did not disclaim it.

In my opinion this is misleading the customer and because howmany people fall in this trap.....again in my opinion because I could not hire the car because I did not have the additional R4000.00+ that was not disclose to me, Travelstart did not want to refund me and now I paid plus minus R2300 for a service I did not receive. They walk away with the money.

Hertz was aware that I have car insurance because it was visible on their system. Now travelstart want to say the terms and conditions. ……. That is not transparent.

I will never ever use any of these companies services again. With the monies they required I could rather have done a road trip and it would have been cheaper!