1 reviews | Active since Mar 2022
Travelstart and BA are a ****!
I am terribly disappointed by the Travelstart team. I booked a flight to Cape Town for a client through them on British airways to travel on (22 Mar 22' at 17:45pm) and suddenly 2 hours before the flight departs I get an email saying the flight is delayed by 5 hours to 22:00. I tried contacting BA to cancel as my client needed to be in CPT for a 8pm meeting, but I got a notification that I should contact the travel agent, in this case Travelstart.
I've been trying to get hold of someone at Travelstart call center since yesterday (22 Mar 22') to no avail. Right now I'm on the phone holding for over 20 min waiting to get to an agent. I sent an email via their contact portal and still there's no response. I just want my money back! Please help me get my refund
Thank you for taking my call.
As advised I have checked and we had not received the update of the time delay from the airline as this was within the check in time frame. I have requested that the refunds team follow up with the airline and revert with a refund quote. You will be sending an email with the letter you received from BA Comair regarding the delay on the flight, so that the team can have access to that information.
Please lookout for our correspondence.
Kind Regards,
Melissa Eksteen
Thank you for taking my call.
As advised I have checked and we had not received the update of the time delay from the airline as this was within the check in time frame. I have requested that the refunds team follow up with the airline and revert with a refund quote. You will be sending an email with the letter you received from BA Comair regarding the delay on the flight, so that the team can have access to that information.
Please lookout for our correspondence.
Kind Regards,
Melissa Eksteen
Thank you for calling me. I have already forwarded all the comms to you.
Looking forward to resolving this.
Best always,
Lukas
Thank you for calling me. I have already forwarded all the comms to you.
Looking forward to resolving this.
Best always,
Lukas