SM
Sbongile M
1 reviews | Active since Jul 2021
22 Jul 2021, 19:11
Travelstart
I have booked tickets from Travelstart since last year, and due to lockdown we couldn't travel and we were told we can use the tickets anytime until April 2022 with no additional charges. However when we try to give them new dates for travelling we are charged twice as much as we paid. So we have decided to cancel our booking and now we cannot go through travelstart I 've sent them numerous emails try to phone them with no luck their whatsup line isn't working its always full its been 2 months since I've been trying to get through. This is so frustrating. I would never ever use travelstart.
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Travelstart's replyOfficial
25 Jul 2021, 09:52Hi Sbongile,
Thank you for reaching out to us.
Please note the below email sent on 15 July 2020 where we advise the T&Cs of the suspension.
For the second point we advise that if there is any difference in fare and taxes we would have to charge this as per the airline directives.
I can see that you had requested a refund and as the flights were removed from the booking before the airline could have them cancelled out the refund is as per the airline conditions as per their guidelines.
The booking still remains as a credit until April 2022.
Kind Regards,
Melissa
Please note the fare and taxes can never be waived as this can be anything from as little as 0+:
mohlamonyan caution reported via email 13 hours ago To:*** Good day May I please request that due to COVID19 may I please move our flight bookings further as no holidays are allowed the moment. Regards Sbongile Hi there. Thank you for your email. Your tickets have been suspended for use on future travel, please see below rebooking directive from the airline. -One penalty free change (No change fee will apply). -Any difference in fares and taxes will apply if the same fare is not available. -All travel must be completed before 30 APR 2022. -Refund penalty fee will apply for cancellations. -Name transfers are not permitted. -When ready to travel, please contact us with the new travel dates to assist with rebooking. NOTE: Travelstart cannot be held responsible for changes and/or updates being made to airline policies. Nor are we able to override a decision made by an airline to amend their policy. No amendments to bookings are confirmed until received in writing from us. It remains the traveler's responsibility to ensure that they receive confirmation of cancellation, suspension or date changes prior to date and time of travel in order to avoid no-show penalties being app****. Travelstart #STAYSTRONG
Thank you for reaching out to us.
Please note the below email sent on 15 July 2020 where we advise the T&Cs of the suspension.
For the second point we advise that if there is any difference in fare and taxes we would have to charge this as per the airline directives.
I can see that you had requested a refund and as the flights were removed from the booking before the airline could have them cancelled out the refund is as per the airline conditions as per their guidelines.
The booking still remains as a credit until April 2022.
Kind Regards,
Melissa
Please note the fare and taxes can never be waived as this can be anything from as little as 0+:
mohlamonyan caution reported via email 13 hours ago To:*** Good day May I please request that due to COVID19 may I please move our flight bookings further as no holidays are allowed the moment. Regards Sbongile Hi there. Thank you for your email. Your tickets have been suspended for use on future travel, please see below rebooking directive from the airline. -One penalty free change (No change fee will apply). -Any difference in fares and taxes will apply if the same fare is not available. -All travel must be completed before 30 APR 2022. -Refund penalty fee will apply for cancellations. -Name transfers are not permitted. -When ready to travel, please contact us with the new travel dates to assist with rebooking. NOTE: Travelstart cannot be held responsible for changes and/or updates being made to airline policies. Nor are we able to override a decision made by an airline to amend their policy. No amendments to bookings are confirmed until received in writing from us. It remains the traveler's responsibility to ensure that they receive confirmation of cancellation, suspension or date changes prior to date and time of travel in order to avoid no-show penalties being app****. Travelstart #STAYSTRONG
Travelstart's reply25 Jul 2021, 09:52
Official
Hi Sbongile,
Thank you for reaching out to us.
Please note the below email sent on 15 July 2020 where we advise the T&Cs of the suspension.
For the second point we advise that if there is any difference in fare and taxes we would have to charge this as per the airline directives.
I can see that you had requested a refund and as the flights were removed from the booking before the airline could have them cancelled out the refund is as per the airline conditions as per their guidelines.
The booking still remains as a credit until April 2022.
Kind Regards,
Melissa
Please note the fare and taxes can never be waived as this can be anything from as little as 0+:
mohlamonyan caution reported via email 13 hours ago To:*** Good day May I please request that due to COVID19 may I please move our flight bookings further as no holidays are allowed the moment. Regards Sbongile Hi there. Thank you for your email. Your tickets have been suspended for use on future travel, please see below rebooking directive from the airline. -One penalty free change (No change fee will apply). -Any difference in fares and taxes will apply if the same fare is not available. -All travel must be completed before 30 APR 2022. -Refund penalty fee will apply for cancellations. -Name transfers are not permitted. -When ready to travel, please contact us with the new travel dates to assist with rebooking. NOTE: Travelstart cannot be held responsible for changes and/or updates being made to airline policies. Nor are we able to override a decision made by an airline to amend their policy. No amendments to bookings are confirmed until received in writing from us. It remains the traveler's responsibility to ensure that they receive confirmation of cancellation, suspension or date changes prior to date and time of travel in order to avoid no-show penalties being app****. Travelstart #STAYSTRONG
Thank you for reaching out to us.
Please note the below email sent on 15 July 2020 where we advise the T&Cs of the suspension.
For the second point we advise that if there is any difference in fare and taxes we would have to charge this as per the airline directives.
I can see that you had requested a refund and as the flights were removed from the booking before the airline could have them cancelled out the refund is as per the airline conditions as per their guidelines.
The booking still remains as a credit until April 2022.
Kind Regards,
Melissa
Please note the fare and taxes can never be waived as this can be anything from as little as 0+:
mohlamonyan caution reported via email 13 hours ago To:*** Good day May I please request that due to COVID19 may I please move our flight bookings further as no holidays are allowed the moment. Regards Sbongile Hi there. Thank you for your email. Your tickets have been suspended for use on future travel, please see below rebooking directive from the airline. -One penalty free change (No change fee will apply). -Any difference in fares and taxes will apply if the same fare is not available. -All travel must be completed before 30 APR 2022. -Refund penalty fee will apply for cancellations. -Name transfers are not permitted. -When ready to travel, please contact us with the new travel dates to assist with rebooking. NOTE: Travelstart cannot be held responsible for changes and/or updates being made to airline policies. Nor are we able to override a decision made by an airline to amend their policy. No amendments to bookings are confirmed until received in writing from us. It remains the traveler's responsibility to ensure that they receive confirmation of cancellation, suspension or date changes prior to date and time of travel in order to avoid no-show penalties being app****. Travelstart #STAYSTRONG