Travelstart absolute poor service

This is the 3rd time that i complain about the poor service and feedback from Travelstart. We have cancelled our flights to Mauritius middle March, before lockdown started. We paid our cancellation fees early in April. We have not yet received our money back. Numerous emails to Travelstart is unanswered. If someone does answer the only reply is that it will take 6 to 8 weeks to get our money back but it has been longer now. Phoning doesn't help. Outomated replies with no answers is all you get when you go onto their website. On previous hellopeter reviews they were quick to reply that they will be in contact but to no effect. We never hear from them. Other people that we personally know has gotten refunds on their Air Mauritius flights already so i dont think the airline is to blame. Travelstart is simply the most ******** *********** agency and i will never refer anybody to use them.