EG
Edwin G
1 reviews | Active since Nov 2017
04 Aug 2021, 03:23
Travelstart absolute pain to deal with
Been trying since May 2021 to get my postponed flight o Mauritius re book. Various emails and recently numerous WhatsApp and still no resolve. You just cannot speak to a person
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
04 Aug 2021, 22:05Hi Edwin,
Thank you for reaching out and taking the time to share your booking experience with us.
I do apologise for the frustration caused.
Our amendments team have requested vouchers from the airline and currently awaiting a reply.
I have escalated your feedback onto our Amendments team to please reach out to you and provide detailed feedback on the progress.
Due to the current situation airlines are receiving high volumes of queries so there is a delay in receiving a reply.
Our team will be in touch with feedback within the next 24 hours.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your booking experience with us.
I do apologise for the frustration caused.
Our amendments team have requested vouchers from the airline and currently awaiting a reply.
I have escalated your feedback onto our Amendments team to please reach out to you and provide detailed feedback on the progress.
Due to the current situation airlines are receiving high volumes of queries so there is a delay in receiving a reply.
Our team will be in touch with feedback within the next 24 hours.
Kind Regards,
Marcelle
Travelstart's reply04 Aug 2021, 22:05
Official
Hi Edwin,
Thank you for reaching out and taking the time to share your booking experience with us.
I do apologise for the frustration caused.
Our amendments team have requested vouchers from the airline and currently awaiting a reply.
I have escalated your feedback onto our Amendments team to please reach out to you and provide detailed feedback on the progress.
Due to the current situation airlines are receiving high volumes of queries so there is a delay in receiving a reply.
Our team will be in touch with feedback within the next 24 hours.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your booking experience with us.
I do apologise for the frustration caused.
Our amendments team have requested vouchers from the airline and currently awaiting a reply.
I have escalated your feedback onto our Amendments team to please reach out to you and provide detailed feedback on the progress.
Due to the current situation airlines are receiving high volumes of queries so there is a delay in receiving a reply.
Our team will be in touch with feedback within the next 24 hours.
Kind Regards,
Marcelle
EG
Edwin G's updateReviewer Update
19 Aug 2021, 08:19Hi Marcelle
Another 15 days have passed and still no resolution or answer.
Absolutely shocking service
Another 15 days have passed and still no resolution or answer.
Absolutely shocking service
EG
Edwin G's update19 Aug 2021, 08:19
Reviewer Update
Hi Marcelle
Another 15 days have passed and still no resolution or answer.
Absolutely shocking service
Another 15 days have passed and still no resolution or answer.
Absolutely shocking service