LvdM
Lizl van der Merwe
1 reviews | Active since Apr 2022
03 May 2022, 18:45
Travelstart
I would rather walk to my next destination before I make use of Travelstart again. A big NO from me! When my flight was cancelled, they re-booked me on another flight scheduled within 5 minutes of the first flight’s arrival time. I could not get hold of them on any of the platforms that I tried - email, Messenger, phone calls.. (‘…download Flap.. fownload Flap..). I had to book a new flight @ R1800.. (the cancelled flight already paid).. and Travelstart now offers me R148 compensation..! Unreliant, unprofessional.. and unreachable..!
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Replies (1)Travelstart's replyOfficial
04 May 2022, 13:40Hi Lizl,
Thank you for reaching out to us.
Please note that we have sent the booking to the airline and requested an authorisation for full refund due to the change in their schedule as we are unable to offer the full refund without their consent. We will revert back to you with feedback once the airline has responded to our request and we will then further assist you.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that we have sent the booking to the airline and requested an authorisation for full refund due to the change in their schedule as we are unable to offer the full refund without their consent. We will revert back to you with feedback once the airline has responded to our request and we will then further assist you.
Kind Regards,
Melissa
Travelstart's reply04 May 2022, 13:40
Official
Hi Lizl,
Thank you for reaching out to us.
Please note that we have sent the booking to the airline and requested an authorisation for full refund due to the change in their schedule as we are unable to offer the full refund without their consent. We will revert back to you with feedback once the airline has responded to our request and we will then further assist you.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that we have sent the booking to the airline and requested an authorisation for full refund due to the change in their schedule as we are unable to offer the full refund without their consent. We will revert back to you with feedback once the airline has responded to our request and we will then further assist you.
Kind Regards,
Melissa
