Travelstart - a very bad third party travel agent!

Actually, I wouldn't have given this company a single star! I booked my mother a return ticket Harare / Joburg / Harare) in January this year & as she is elderly, I paid insurance on the ticket for medical emergencies. My mother fell ill & I notified Travelstart, submitted a medical report and after 3 weeks received a report that I would get less than a 3rd of the ticket cost back due to airline (BA) penalties & that payment would only happen in June 2022! I have written, tried to call unsuccessfully, written again and so on. I still haven't been paid out and my letters to customer care have been ignored completely. No acknowledgement! Incidentally, my mother passed away in March. There was a time when Travelstart was a very useful organisation; but now it seems that there are no human beings working there..... you cannot speak to anyone! Sincerely hope that no one uses this company, as there is absolutely recourse, no apologies for poor service and no consumer justice.