TRAVELSTART A *******

hi I booked a ticket in December just before I went on leave in December. I booked a ticket to fly from JHB to UK London departure on the 4 August 2020. I did everything online. the payment was deducted from my account. so I went on leave and came back to work and I decided to call Emirates as I wanted to ask them something. Only to discover that my surname doesn't appear on the ticket. I was told to contact Travelstart as they need to assist me to correct this. I was also told that there will be a penalty fee of 30 dollars. I called Travelstart and was told to mail them which I did. The next day I received a mail back from them from Elre. Telling me there is 2 options to correct this. 1st option I an cancel the ticket and apply for a refund. 2nd option I need to pay R720.00 airline fees plus R1000.00 HS handling fees plus original fare R8785.93 TOTAL R10505.93. so I called them as I felt they contradicting themselves so I wanted to make sure. I was told I need to cancel the original ticket and purchase a new ticket and then I must apply for the refund. I asked how much will I be refunded. I was told to mailed them so they will respond. I then received a mail from Zainab as follows - service fees and travel extras R344.07 (nonrefundable) , Fare and taxed R8785.93, Airline penalty R6134.00, Refundable amount R2651.93, Refund admin R500 "I must pay before they can pay me back the R2651.93". I called again and spoke to a manager there. told me the same thing. Mails up and down from Elre and Burton Beukes. y concern is I lost all that money which I saved up to go and visit my daughter and have to save up again for new ticket. my other concern is there is something wrong with there online booking system as I see other people with the same issues as me. If you have 2 names and then your surname it take your send name as the surname. I know I did put my surname in as it's not the 1st time I'm flying so I know everything needs to be as on your passport. AND why should I only get a refund of R2651.93 and which I still have to pay another R500 just in order for them to pay me that money back. I really think they need to look at their system. Obviously they won't admit that anything is wrong on their side so it's always the client that is in the wrong. Please people this is the worst service I ever experienced and I will strongly advise to never use Travelstart as I think they are just taking money an they know they have a problem on their side. Why do I have to pay a AIRLINE PENALTY OF R6134.00 if the plane didn't even take off yet. they say it's for fuel - they say it's for fuel surcharges. What the hell like I said the plane is only leaving in AUGUST 2020. I think this is a ******* and not fair. Something needs to be done about this really. I want a proper refund what they are offering is madness. I the 1 start I gave at the top should actually be no stars. I will never use Travelstart again and will also never fly with Emirates again as well. I know I'm a small fish in big pond but I will not used either of them again and I will also let the word out there.