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marcelvanderlinde M

1 reviews | Active since May 2017

15 Feb 2019, 10:06

TravelStart

<p>Travel start doesn&rsquo;t deserve the one star. So on Tuesday 11:30 Travel Start sent me an email it was&nbsp;**** from Travel start. They have refunded me the amount of R2 956. So according to ****hey refunded me the money because of lack of service not because they are wrong. So the refund was done on Tuesday at 11:30 and should reflect in my bank account during the next few days. It is Friday 3 days later and the money is not in my account. Now Nedbank to FNB takes 48 hours maximum but it&rsquo;s now been 3 days. I sent them about 30 emails from yesterday until today with no answer from them. According to my bank FNB the money should of have reflected but it&rsquo;s not showing. So travel start has to do a missing bank payment but Travel start is not responding.&nbsp;*** SENT ME A PROOF OF PAYMENT &ndash; WHICH WAS PROBABLY A **** THEN SEEING AS THE MONEY IS NOT IN. I HAVE BEEN WORKING EITH 10 DIFFERENT PEOPLE AT TRAVEL START THE ONE MORE *********** THEN THE NEXT. SO WHY IS MY MONEY NOT SHOWING?? WHY HAS TRAVEL START NOT ANSWERED ANY OF MY EMAILS FROM YESTERDAY MORNING?? BECAUSE Travel start is a ****, travel start is lying to everyone travel start is pretending to do refunds which they are not they are lying.</p>

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Replies (2)
Travelstart
Travelstart's reply15 Feb 2019, 14:15
Official
 Hi Marcel,
 
We value your input below.
 
As communicated to you via email and telephonically please be reassured that the amount refunded, which was a gesture of good will from our side, and not paid out of any legal obligation, has been paid over from ourselves.  Your bank of record differs from our merchant bank and as such the payment can take up to 10 working days to reflect.  We have confirmed on our side that our Bank has released the payment. Travelstart is committed to offering their Customers great service and there is no need to make any unfounded allegations on this platform as to the credibility of our Company.
 
Should you not receive your refund within the time frame stipulated above kindly contact your bank who will be able to assist you further. 

Kind regards, 
***nor at Travelstart
mM
marcelvanderlinde M's update15 Feb 2019, 14:46
Reviewer Update
Oh please???? Please stop playing innocent you are not innocent ffs. No no no no no no no Nedbank to Fnb does not tale 10 days go bull**** someone else. Good will?? You also *****ed up because your staff doesn’t know what they are talking about. You can say whatever you want but you ARE QUILTY AND YOUR SERVICE SUCKS SO RATHER JUST GO AN LIE TO SOME OTHER CLIENTS