Travelstart a no start

I booked flights for my husband at approximately 7am this morning through Travelstart. At 7h18 my husband received an email from Travelstart, stating that his payment was being processed. At 7h25 he received a notification from RMB Private Bank stating that the amount paid for the flights had been reversed. After a protracted period of time I eventually found a Cape Town telephone number for Travelstart. I phoned them at 10h46. I hung on for 10 minutes 57 seconds without being put through to an agent. They do not have a regular email address available, so I then "emailed" them on their website. At this time (20h42) I have received no acknowledgement from them of my email. I am warning you all - NEVER USE TRAVELSTART. Either book directly through an airline, or through a reputable travel agent. I am disgusted at their lack of concern.